Krups nescafe dolce gusto lumio: Nescafé Dolce Gusto Lumio coffee machine review

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Short summary description Krups Nescafé Dolce Gusto Lumio Semi-auto Capsule coffee machine 1 L:

This short summary of the Krups Nescafé Dolce Gusto Lumio Semi-auto Capsule coffee machine 1 L data-sheet is auto-generated and uses the product title and the first six key specs.

Krups Nescafé Dolce Gusto Lumio, Capsule coffee machine, 1 L, Coffee capsule, 1600 W, Black

Long summary description Krups Nescafé Dolce Gusto Lumio Semi-auto Capsule coffee machine 1 L:

This is an auto-generated long summary of Krups Nescafé Dolce Gusto Lumio Semi-auto Capsule coffee machine 1 L based on the first three specs of the first five spec groups.

Krups Nescafé Dolce Gusto Lumio. Product type: Capsule coffee machine, Coffee maker type: Semi-auto, Water tank capacity: 1 L, Coffee input type: Coffee capsule, Reservoir for brewed coffee: Cup, Capacity in cups: 1 cups, Number of spouts: 1. Power: 1600 W. Product colour: Black

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Specs

Reviews

Specs

Performance

Coffee maker type
*

Semi-auto

Coffee capsule/pod system

Dolce Gusto

Reservoir for brewed coffee
*

Cup

Capacity in cups
*

1 cups

Maximum operating pressure

15 bar

Built-in grinder
*

Number of spouts

1

Hot water system
*

Number of temperature settings

3

Appliance placement
*

Countertop

Product type
*

Capsule coffee machine

Automatic flow stop

Water tank capacity
*

1 L

Coffee input type
*

Coffee capsule

Cooking functions & programs

Coffee making

Espresso making
*

Cappuccino making
*

Latte Macchiato making

Lungo making

Hot milk making

Tea making

Hot and cold beverages making

Ergonomics

Control type
*

Touch

Built-in display
*

Removable water tank

Product colour
*

Black

Ergonomics

Removable drip tray

Power

Power
*

1600 W

AC input voltage

220 – 240 V

AC input frequency

50 – 60 Hz

Energy efficiency class

A+

Energy saving mode

Weight & dimensions

Width

176 mm

Depth

221. 3 mm

Height

368 mm

Weight

2.5 kg

Packaging data

Package width

192 mm

Package depth

257 mm

Package height

389 mm

Package weight

3.44 kg

Logistics data

Products per intermodal container (20ft)

1210 pc(s)

Products per intermodal container (40ft)

2540 pc(s)

Products per intermodal container (40ft, HC)

3048 pc(s)

Pallet gross width

80 cm

Pallet gross length

120 cm

Pallet gross height

2.17 m

Pallet gross weight

296.2 kg

Products per pallet

80 pc(s)

Other features

Dishwasher proof

Reviews

KRUPS LUMIO KP130110 KP130110

How best to use my appliance

What kind of water should be poured into the beverage tank?

Tap water (ordinary domestic drinking water) is excellent for this purpose, as long as it does not contain odors that can change the taste of drinks. Bottled water is also suitable.
Do not use chilled or heated water as this may affect the temperature of the drink.
Always use fresh water and replace it if the system has been idle for more than 2 days.
For cold drinks, use water at room temperature, not from the refrigerator, and place two ice cubes (20 g each) or more in a glass.
It should be noted that water hardness is the main cause of calcium deposits, so it is recommended to clean the machine regularly (every 3 months or more often depending on the degree of water hardness).

Can I leave the used capsule in the car or should it be taken out immediately?

Once the drink is ready and the power button has stopped flashing red (after about 5 seconds), remove the capsule and discard it. It is not recommended to leave the capsule in the holder.

Can milk be poured into the water tank?

No, milk cannot be poured into the water tank. The system can only be filled with water. The use of any other liquid, in particular milk, may cause a malfunction.

How can you increase the temperature of the drink?

Dolce Gusto technology ensures the optimum temperature for the perfect coffee. If you raise the temperature of the drink, the ground coffee will have a burnt taste.

For those who prefer hotter coffee, there are several options:
• Preheat your cup.
• Be sure to wait until the indicator light stops flashing while the fuser is heating up before making a drink.
• Before inserting the capsule, pour some water from the machine into the cup, pour it out, then insert the capsule and prepare the drink.
• If there is scale in the machine, remove it (if you have only recently noticed a decrease in the temperature of your drinks).

Normal drink temperature in a cup:
• Roasted and ground coffee capsules: above 70 °C
• Instant coffee capsules: above 65 °C

Can I use the Cold Water function to prepare hot drinks?

No, your drink will not be hot. Also, this feature will not work as the range of hot drinks is not designed to be dissolved in cold water and consumed cold. This may result in a “Capsule locked” error.

Can the hot water function be used to make cold drinks?

Cold drinks have been specially designed to be prepared using cold water to guarantee the best possible taste.
However, these cold drinks can be prepared using the hot water function.

How to use the car safely?

To ensure maximum safety when using the machine, please refer to the “Recommendations for Safe Use” section in the Operator’s Manual.

To ensure safety when using the machine:
• Never draw hot water into the water tank!
• Never open the locking handle while a drink is being prepared!
• At the end of cooking, the power button flashes red for about 5 seconds. Do not open the locking handle at this time!
• Never move the selector lever with the locking handle open!
• Do not touch the used capsule after making a drink! Contact with hot surfaces can cause burns!

What should be done when the machine is turned on for the first time?

If you have just bought a coffee machine and are going to use it for the first time, please read the user manual. Instruction manuals for all machines can be found on our website.

Here are some suggestions for optimal use that will help you:
1. Fill the water tank.
2. Install it in the machine and click into place.
3. Turn on the machine and wait until the indicator turns green.
4. The machine must be cleaned before the first use. To do this, select the maximum amount of water, place an empty container under the outlet of the drink, press “Cold Water” (blue button) and wait until all the water has flowed. Repeat the process in the “Hot water” position (red button). Now your machine is ready to use.
5. Fill the water tank.
6. Insert the capsule into the holder.
7. Select the desired water level (the volume of water is indicated on the capsules).
8. Select “Cold/Hot water” depending on the desired drink.
9. Wait until the indicator turns green before removing the capsule.
10. Discard the used capsule.

How long should I wait before preparing the next drink?

You just need to wait for the indicator to turn green and then prepare the next drink.

Maintenance and cleaning

What is the best way to descale or clean my coffee machine?

Follow the steps in the instruction manual as the methods depend on the model you have purchased.
We recommend using the descaling agent supplied by the manufacturer.
If you make an average of 4 cups of coffee per day and if you use hard water, we recommend that you descale your machine at least every three months.
If you live in an area with very hard water, descaling should be done more frequently.

Does the water tank need to be cleaned?

Yes, if it has scale deposits.
Wash it with water and/or a cleaning agent recommended by the device manufacturer.
This will avoid blockages in the water outlet and ensure overall hygiene.

How often should scale be removed?

This depends on the hardness of the water and how often the machine is used.
Over time, scale slows down the flow of water and can reduce the efficiency of the heating element, which in turn will reduce the temperature of the drinks.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

Some models (Jovia, Oblo, Drop, Stelia, Movenza, Eclipse, Piccolo from late 2014) have a descaling reminder.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be preparing a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.

Descaling is important in the following cases:
• If the water flows more slowly when making drinks.
• If the water seems colder than usual.
• If the power button is constantly flashing orange.

How does descaling affect the machine?

Over time, scale slows down the flow of water, can reduce the efficiency of heating water for making drinks, and clog the needle that pierces the capsule and allows water to pass through.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

Melody 3 FS, Circolo FS and Genio 1st generation models start the entire cleaning process by pressing the Hot Water button and there is no need to press the Cold Water button. Both channels will be cleared. In other automatic machines, both buttons must be pressed.

The capsule holder is much more soiled after making Chococino and Nesquik than after making coffee. Why?

Chococino and Nesquik capsules contain chocolate, milk and sugar. They leave a stickier residue than coffee. It is important to clean your machine regularly to avoid bad odors.

Can vinegar be used to remove scale?

NO. White vinegar can cause malfunction and lead to leakage.
To prolong the life of your machine, we recommend using the descaling kit sold in our online shop or other liquid products that are suitable for coffee machines.

How often should the car be cleaned?

We recommend that you clean your machine daily to ensure that it works and that your drinks are of the highest quality. Tips for daily cleaning of the machine are given in the instruction manual.

Can the parts of the mechanism be washed in the dishwasher?

Only the capsule holder can be washed in the dishwasher. The liquid tray and water tank must be washed by hand.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

It is best to descale both channels (Hot/Cold) and this is the procedure for automatic coffee machines.
However, scale build-up is almost non-existent in the cold channel, and it is very important that the majority of the decalcifier pass through the hot channel. To ensure effective descaling in the hot channel (which is the most commonly used), we recommend running all the solution through the hot channel.
To thoroughly flush the system and remove residual solution in the connector connecting the hot and cold water pipes, it is also recommended to flush the cold channel.

Technical support

Why does water or coffee appear under the appliance?

Check if the drip tray is full and drain if necessary.
Check that the drip tray is properly installed.

When using the Dolce Gusto machine, the coffee flows very slowly. What can be done?

Clean the machine head using a small needle.
Follow the cleaning instructions in the owner’s manual.

What to do if the water does not flow?

If you have not used the appliance for several months, the pump may have difficulty starting the flow of water.
If you select a small or large cup, the pump makes a lot of noise, but no water comes out.
– Remove the capsule, if present.
– Fill the tank up to the maximum level with hot water (60 °C).
– Turn on the machine and select a large cup.
– Remove and replace the reservoir every 3 seconds. Air bubbles should come out of the reservoir valve.
– Preparation is complete and water flows out of the coffee outlet nozzle.

If the machine does not prepare after these steps, take the appliance to an authorized service centre.

What to do in case of a device malfunction?

After reading the instructions for starting up the instrument in the user manual, verify that the electrical outlet is working by plugging in another device. If the device does not work, do not attempt to disassemble or repair it. Take the instrument to an authorized service center.

What should I do if the instrument’s power cable is damaged?

Do not use the device. To avoid danger, have the cable replaced at a service center.

Why is the power button flashing orange?

When the button flashes orange instead of green, it means that the scale needs to be removed. This feature is available on models from 2014.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.
Turn off the machine, hold down the power button for 5 seconds until it flashes and enters cleaning mode. For descaling, see the appropriate section in the user manual.
It should be noted that if you activate the cleaning mode, but then turn off the machine without descaling, then when you turn it on again, the indicator will turn green again and the cooking counter will be reset. After another 300 drinks, the indicator will turn orange again.

Why is there a removable needle in the machine and how can I remove it?

When using hard water (high in calcium carbonate) and not cleaning regularly enough, scale builds up in the machine and the needle cavity may become clogged as a result.
The newer models have a detachable needle so that it can be removed and cleaned, especially when the water flow slows down when making drinks. After cleaning the needle, carefully descale the machine.

Fluid does not flow, what can be done?

If the machine does not turn on, or turns on but the pump does not start (and no sound is heard when the Cold/Hot water button is pressed), the machine needs repair.

If you hear the pump running but no water is flowing, try the following steps:
1-Remove the capsule from the holder.
2-Check that there is water in the reservoir and that it is correctly installed.
3-Select the “Cold water” mode, raise and lower the water tank several times, then lock it. The flow of water should be restored. If this does not happen, then the reason is most likely a contaminated needle.
It must be cleaned using the tool supplied with the machine and the machine itself must be descaled.
If your coffee machine has a removable needle (green), it can be removed and cleaned.
If the water flow is not restored after cleaning the needle, the machine needs to be repaired.

Why do I sometimes get different levels of foam/drink volume, even if I always choose the same pressure?

The volume of the drink will depend on the size of the cup, the position of the tray and sometimes the milk or coffee powder, the composition of which may vary slightly depending on the season.

Water or other liquid is leaking from the machine while a drink is being prepared.

It is important to determine where the machine is leaking (water tank, capsule holder or bottom of the machine).

To check the water tightness of the tank, fill it with water and place it on the table for at least 30 minutes. If water does not flow from it, this means that the reason is most likely a leak in the tube, in which case we recommend contacting the customer service center.

I can’t get the capsule holder. What can be done?

Before removing the capsule holder, make sure the selection lever is in the middle position and the locking handle is up.
If the locking handle is raised but the holder cannot be removed, the needle plate may not have been installed correctly. Please contact our customer service center.
If the locking handle cannot be lifted after the beverage has been prepared, do not use force. The capsule may be under pressure. Wait 20 minutes for the pressure to release, lift the locking handle, remove the capsule holder and discard the capsule. If this does not help, please contact our customer service center.

During the preparation of a drink, coffee/milk is sprayed out of the cup.

Adjust the cup holder so that it is neither too close nor too far from the drink outlet. Try a different cup size.

The drink is poured at an angle, not straight.

This does not affect the quality of the drink in any way. Before preparing the next drink, clean and dry the capsule holder, especially the opening through which the drink is poured.

When the drink is ready and the machine is stopped, the liquid continues to drip into the cup.

This is normal: if you do not remove the capsule from the machine, the liquid from the capsule will continue to drip into the cup or drip tray. When using coffee capsules, the drink may drip longer than when using beverage capsules with cream. In order for the liquid to stop dripping, you need to remove and discard the capsule immediately after the indicator stops flashing.

After removing the capsule and the capsule holder, the rest of the water/drink drips from the top of the injector.

You may have removed the holder too soon or the volume of the drink was less than recommended, causing the water to backflow. Be sure to wait until the indicator stops flashing before opening the machine.

When I remove the holder from the coffee machine, the rest of the drink drips from there.

When removing the capsule from the machine, nothing should drip out of it. To minimize the risk of dripping on the kitchen surface, the machine (except for the Piccolo model) comes with a special capsule collection box, which should be kept near the machine.

Even after the capsule is ejected into the collector, water/drink continues to drip from it.

When a drink of the desired strength and volume has been prepared, water (and drink) residues are retained in the capsule so as not to affect the taste of the drink. This residual liquid may flow into the collection. The capsule collector supplied with the machine (except for the Piccolo model) makes it easy to separate liquid from solid waste (see instruction manual). The capsule collector should be cleaned regularly.

The drink is dispensed too quickly or too slowly.

Some products (eg coffee capsules) are designed to allow water to flow through them more slowly than other products (eg beverage capsules with cream) in order to achieve optimal beverage quality. If the drink is poured more slowly than usual, clean the needle and descale following the instructions in the user manual.

What do the different indicator colors mean?

• When you turn on the machine and the water starts to heat up, the power button flashes red for approximately 30 seconds.
• When the machine is ready for use, the power button lights up green.
• When the drink is ready, the power button flashes red for about 5 seconds. Do not remove the capsule at this time!
• Eco mode: if the machine is not used for 5 minutes, it will turn off automatically.
• If the power button flashes red/green, it means that there is not enough water in the tank. Check that the capsule is installed correctly and that there is enough water in the reservoir before preparing a new drink.
• If the power button is permanently lit orange/yellow, it means that the scale needs to be descaled.

For more information about indicators, see the instruction manual.

Can the coffee machine be used in countries with different voltages?

No, the safe use of the machine can only be guaranteed in countries with the same voltage. If the voltage in your country is higher than the one where the machine was purchased, the machine will not work or the fuses will blow when the machine is turned on. If the voltage in your country is lower, then the machine may not work.

Why does the capsule holder leak on the side?

Check that the capsule holder is properly closed.
To properly close the capsule holder, press the cap twice. The lid will be slightly below the closure of the capsule holder. By pressing the cap twice, you will make sure that the injector is correctly inserted into the coffee cup. So coffee and milk will flow smoothly. If you press the lid only once, it may seem that the capsule holder is tightly closed, but it is not.

See picture below

Pressing the capsule holder cover once: almost flat surface.

If you press the cap of the capsule holder twice: there is a small protrusion.

If the above steps do not help, the capsule holder may be leaking due to not having the perfect combination of injector and water tube.
Machine needs repair.

Miscellaneous

How is real espresso coffee different?

True espresso is the crema created under pressure in the coffee machine during the preparation of the coffee. Pressure is measured in bar (from 1.5 to 19). The higher the pressure, the thicker and higher the foam.

How is espresso different from drip coffee?

Espresso has a stronger aroma than “regular” coffee.
Espresso has a rich aroma and thick foam.
To prepare this coffee, water heated to 90-92°C is passed under a pressure of 15 bar (which is only possible in automatic coffee machines) through a precisely measured amount of coffee (7 g per cup) finely ground.

How can this appliance be disposed of at the end of its useful life?

Your appliance contains valuable materials that can be recycled. Take it to the city waste collection point.

I just unpacked my new car and it looks like one of the parts is missing. What to do?

If you think any parts are missing, call Customer Service and we will help you find a suitable solution.

What are the terms of the warranty for my device?

For more information, see the “ Warranty ” section of this website.

I have heard that the machine is equipped with an aluminum fuser with a stainless steel coating. Does this mean that hot water will only come into contact with stainless steel and not aluminum? I am afraid that aluminum that gets into the water is harmful to health.

The aluminum in the thermoblock does not come into contact with water, it is only used for heat exchange. The water pipes are made of stainless steel.

Can the machine be used as a water heater?

No, the machine must not be used as a water heater. Without the capsule, the pressure will be stronger, but the heat transfer will be insufficient and the water temperature will most likely not meet your expectations.

Are there security measures to keep in mind? I have small children and I am concerned about their safety.

We do not recommend that children use this machine. This is clearly indicated in the instruction manual.

What is the maximum number of drinks per day that can be prepared in the machine?

There is no limit on the number of drinks per day for the coffee machine, but you should not make too many drinks in a row, as this may lead to overheating of some elements and an error.
Up to 5-6 cups of coffee can be brewed in a row, but then wait 1-2 minutes before continuing.

Can the red NESCAFÉ Dolce Gusto® cord be replaced with a different colored cord?

Every NESCAFÉ Dolce Gusto® coffee machine comes with a non-replaceable red security cord.
It ensures user safety and is an important part of the Modern Art Café brand: NESCAFÉ Dolce Gusto®.

What is the difference between a manual and automatic coffee machine?

There are 2 different types of machines:
In the manual machine, you can control the amount of water to prepare your drink. The car does not stop by itself; it stops when you move the lever back to the intermediate position.
In an automatic machine, the amount of water for the drink is predetermined. This means that the machine will stop automatically.

How does the system work?

The NESCAFÉ Dolce Gusto coffee machine heats water, which then passes under high pressure – maximum 15 bar – through a capsule containing high-quality roasted and ground or instant products (milk, chocolate, etc.) depending on the type of capsule.
The capsules use predominantly premium Arabica coffees.
Capsules are made to ensure even distribution of water and pressure in the coffee and guarantee a rich taste. The system provides the same pressure as in professional coffee machines.
The pressure in the percolator is 1 bar (normal atmospheric pressure), in some other machines the pressure does not exceed 2 bar, and in the NESCAFÉ Dolce Gusto system the pressure is 15 bar.

Does the machine have an expiration date?

No, you can use it for as long as you like, provided it works properly.

What is the plastic tube inside the mechanism made of – polyethylene or polypropylene?

Nescafé Dolce Gusto coffee machines are designed and manufactured to ensure the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

What grade of stainless steel is used in the manufacture of the machine, 304 or 316?

Nescafé Dolce Gusto coffee machines are designed and manufactured to ensure the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

How best to use my device

What kind of water should be used in the beverage container?

Tap water (ordinary domestic drinking water) is excellent for this purpose, provided it does not contain odors that can change the taste of drinks. Bottled water is also suitable.
Do not use chilled or heated water as this may affect the temperature of the drink.
Always use fresh water and replace it if the system has been idle for more than 2 days.
For cold drinks, use water at room temperature, not from the refrigerator, and put two ice cubes (20 g each) or more in a glass.
It should be noted that water hardness is the main cause of calcium deposits, so it is recommended to clean the machine regularly (every 3 months or more often depending on the degree of water hardness).

Can the used capsule be left in the machine or does it need to be removed immediately?

Once the drink is ready and the power button has stopped flashing red (after about 5 seconds), remove the capsule and discard it. It is not recommended to leave the capsule in the holder.

Can milk be poured into the water tank?

No, milk cannot be poured into the water tank. The system can only be filled with water. The use of any other liquid, in particular milk, may cause a malfunction.

How can I increase the temperature of a drink?

Dolce Gusto technology ensures the optimum temperature for perfect coffee. If you raise the temperature of the drink, the ground coffee will have a burnt taste.

For those who prefer hotter coffee, there are several options:
• Preheat your cup.
• Be sure to wait until the indicator light stops flashing while the fuser is heating up before making a drink.
• Before inserting the capsule, pour some water from the machine into the cup, pour it out, then insert the capsule and prepare the drink.
• If there is scale in the machine, remove it (if you have only recently noticed a decrease in the temperature of your drinks).

Normal cup temperature:
• Roasted and ground coffee capsules: above 70 °C
• Instant coffee capsules: above 65 °C

Can I use the cold water function to prepare hot drinks?

No, your drink will not be hot. Also, this feature will not work as the range of hot drinks is not designed to be dissolved in cold water and consumed cold. This may result in a “Capsule locked” error.

Can the hot water function be used to prepare cold drinks?

Cold drinks have been specially designed to be prepared using cold water to guarantee the best possible taste.
However, these cold drinks can be prepared using the “Hot water” function.

How to use the machine safely?

To ensure maximum safety when using the machine, please refer to the “Recommendations for Safe Use” section in the Operator’s Manual.

To ensure safety when using the machine:
• Never draw hot water into the water tank!
• Never open the locking handle while a drink is being prepared!
• At the end of cooking, the power button flashes red for about 5 seconds. Do not open the locking handle at this time!
• Never move the selector lever with the locking handle open!
• Do not touch the used capsule after making a drink! Contact with hot surfaces can cause burns!

What should I do when I turn on the machine for the first time?

If you have just bought a coffee machine and are going to use it for the first time, please read the user manual. Instruction manuals for all machines can be found on our website.

Here are some suggestions for optimal use that will help you:
1. Fill the water tank.
2. Install it in the machine and click into place.
3. Turn on the machine and wait until the indicator turns green.
4. The machine must be cleaned before the first use. To do this, select the maximum amount of water, place an empty container under the outlet of the drink, press “Cold Water” (blue button) and wait until all the water has flowed. Repeat the process in the “Hot water” position (red button). Now your machine is ready to use.
5. Fill the water tank.
6. Insert the capsule into the holder.
7. Select the desired water level (the volume of water is indicated on the capsules).
8. Select “Cold/Hot water” depending on the desired drink.
9. Wait until the indicator turns green before removing the capsule.
10. Discard the used capsule.

How long do I have to wait before preparing the next drink?

Just wait until the indicator turns green and then prepare the next drink.

Instrument care and cleaning

What is the best way to descale or clean my coffee machine?

Follow the steps in the instruction manual as the methods depend on the model you have purchased.
We recommend using the descaling agent supplied by the manufacturer.
If you make an average of 4 cups of coffee per day and if you use hard water, we recommend that you descale your machine at least every three months.
If you live in an area with very hard water, descaling should be done more frequently.

Do I need to clean the water tank?

Yes, if it is covered with scale.
Wash it with water and/or a cleaning agent recommended by the device manufacturer.
This will avoid blockages in the water outlet and ensure overall hygiene.

How often should I descale?

This depends on the hardness of the water and how often the machine is used.
Over time, scale slows down the flow of water and can reduce the efficiency of the heating element, which in turn will reduce the temperature of the drinks.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

Some models (Jovia, Oblo, Drop, Stelia, Movenza, Eclipse, Piccolo from late 2014) have a descaling reminder.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.

Descaling is important in the following cases:
• If the water flows more slowly when making drinks.
• If the water seems colder than usual.
• If the power button is constantly flashing orange.

How does descaling affect the machine?

Over time, scale slows down the flow of water, can reduce the efficiency of heating water for making drinks, and clog the needle that pierces the capsule and allows water to pass through.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

Melody 3 FS, Circolo FS and Genio 1st generation models start the entire cleaning process by pressing the Hot Water button and there is no need to press the Cold Water button. Both channels will be cleared. In other automatic machines, both buttons must be pressed.

The capsule holder gets much more dirty after making Chococino and Nesquik than after making coffee. Why?

Chococino and Nesquik capsules contain chocolate, milk and sugar. They leave a stickier residue than coffee. It is important to clean your machine regularly to avoid bad odors.

Can vinegar be used to remove scale?

NO. White vinegar can cause malfunction and lead to leakage.
To prolong the life of your machine, it is recommended to use the descaling kit sold in our online shop or other liquid products that are suitable for coffee machines.

How often should the machine be cleaned?

We recommend that you clean your machine daily to ensure that it works and that your drinks are of the highest quality. Tips for daily cleaning of the machine are given in the instruction manual.

Can the machine parts be washed in a dishwasher?

Only the capsule holder can be washed in the dishwasher. The liquid tray and water tank must be washed by hand.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

It is best to descale both channels (Hot/Cold) and this is the procedure for automatic coffee machines.
However, hardly any scale builds up in the cold channel, and it is very important that the bulk of the decalcifier pass through the hot channel. To ensure effective descaling in the hot channel (which is the most commonly used), we recommend running all the solution through the hot channel.
To thoroughly flush the system and remove residual solution in the connector connecting the hot and cold water pipes, it is also recommended to flush the cold channel.

Technical support

Why does water or coffee appear under the appliance?

Check if the drip tray is full and drain if necessary.
Check that the drip tray is properly installed.

Coffee flows very slowly when using the Dolce Gusto machine. What can be done?

Clean the machine head using a small needle.
Follow the cleaning instructions in the instruction manual.

What to do if the water does not flow?

If you have not used the appliance for several months, the pump may have difficulty starting the flow of water.
If you select a small or large cup, the pump makes a lot of noise, but no water comes out.
– Remove the capsule, if present.
– Fill the tank up to the maximum level with hot water (60 °C).
– Turn on the machine and select a large cup.
– Remove and replace the reservoir every 3 seconds. Air bubbles should come out of the reservoir valve.
– Preparation is complete and water flows out of the coffee outlet nozzle.

If the machine does not prepare after these steps, take the appliance to an authorized service centre.

What should I do if the device malfunctions?

After reading the instructions for starting up the instrument in the user manual, verify that the electrical outlet is in working order by connecting another device to it. If the device does not work, do not attempt to disassemble or repair it. Take the instrument to an authorized service center.

What should I do if the instrument’s power cable is damaged?

Do not use the device. To avoid danger, have the cable replaced at a service center.

Why is the power button flashing orange?

When the button flashes orange instead of green, it means that the scale needs to be removed. This feature is available on models from 2014.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.
Turn off the machine, hold down the power button for 5 seconds until it flashes and enters cleaning mode. For descaling, see the appropriate section in the user manual.
It should be noted that if you activate the cleaning mode, but then turn off the machine without descaling, then when you turn it on again, the indicator will turn green again and the cooking counter will be reset. After another 300 drinks, the indicator will turn orange again.

Why is there a removable needle in the machine and how can I remove it?

When using hard water (high in calcium carbonate) and not cleaning regularly enough, scale builds up in the machine and the needle cavity may become clogged as a result.
The newer models have a detachable needle so that it can be removed and cleaned, especially when the water flow slows down when making drinks. After cleaning the needle, carefully descale the machine.

Fluid does not flow, what can be done?

If the machine does not turn on, or turns on but the pump does not start (and no sound is heard when the Cold/Hot Water button is pressed), then the machine needs repair.

If you hear the pump running but no water is flowing, try the following steps:
1-Remove the capsule from the holder.
2-Check that there is water in the reservoir and that it is correctly installed.
3-Select the “Cold water” mode, raise and lower the water tank several times, then lock it. The flow of water should be restored. If this does not happen, then the reason is most likely a contaminated needle.
It must be cleaned using the tool supplied with the machine, and the machine itself must be descaled.
If your coffee machine has a removable needle (green), it can be removed and cleaned.
If the water flow is not restored after cleaning the needle, the machine needs to be repaired.

Why do I sometimes get different levels of foam/drink volume even if I always choose the same pressure?

The volume of the drink will depend on the size of the cup, the position of the tray and sometimes the milk or coffee powder, the composition of which may vary slightly depending on the season.

Water or other liquid is leaking from the machine while preparing a drink.

It is important to determine where the machine is leaking (water tank, capsule holder or bottom of the machine).

To check the water tightness of the tank, fill it with water and place it on the table for at least 30 minutes. If water does not flow from it, it means that the problem is most likely in the tightness of the tube, in which case we recommend contacting the customer service center.

I can’t get the capsule holder. What can be done?

Before removing the capsule holder, make sure the selection lever is in the middle position and the locking handle is up.
If the locking handle is raised but the holder cannot be removed, the needle plate may not have been installed correctly. Please contact our customer service center.
If the locking handle cannot be lifted after the beverage has been prepared, do not use force. The capsule may be under pressure. Wait 20 minutes for the pressure to release, lift the locking handle, remove the capsule holder and discard the capsule. If this does not help, please contact our customer service center.

Coffee/milk squirts out of the cup during beverage preparation.

Adjust the cup holder so that it is neither too close nor too far from the beverage outlet. Try a different cup size.

Drink is poured at an angle instead of straight.

This does not affect the quality of the drink in any way. Before preparing the next drink, clean and dry the capsule holder, especially the opening through which the drink is poured.

When the drink is ready and the machine is stopped, the liquid continues to drip into the cup.

This is normal: if you do not remove the capsule from the machine, the liquid from the capsule will continue to drip into the cup or drip tray. When using coffee capsules, the drink may drip longer than when using beverage capsules with cream. In order for the liquid to stop dripping, you need to remove and discard the capsule immediately after the indicator stops flashing.

After removing the capsule and capsule holder, water/drink residue drips from the top of the injector.

You may have removed the holder too soon or the volume of the drink was less than recommended, causing the water to backflow. Be sure to wait until the indicator stops flashing before opening the machine.

When I take the holder out of the coffee machine, some coffee drips out.

When removing the capsule from the machine, nothing should drip from it. To minimize the risk of dripping on the kitchen surface, the machine (except for the Piccolo model) comes with a special capsule collection box, which should be kept near the machine.

Even after the capsule is ejected into the container, water/drink continues to drip from the capsule.

When a drink of the desired strength and volume has been prepared, water (and drink) residues are retained in the capsule so as not to affect the taste of the drink. This residual liquid may flow into the collection. The capsule collector supplied with the machine (except for the Piccolo model) makes it easy to separate liquid from solid waste (see instruction manual). The capsule collector should be cleaned regularly.

Drink dispensed too quickly or too slowly.

Some products (eg coffee capsules) are designed to allow water to flow through them more slowly than other products (eg soft drink capsules with cream) to achieve optimal beverage quality. If the drink is poured more slowly than usual, clean the needle and descale following the instructions in the user manual.

What do the different indicator colors mean?

• When you turn on the machine and the water starts to heat up, the power button flashes red for about 30 seconds.
• When the machine is ready for use, the power button lights up green.
• When the drink is ready, the power button flashes red for about 5 seconds. Do not remove the capsule at this time!
• Eco mode: if the machine is not used for 5 minutes, it will turn off automatically.
• If the power button flashes red/green, it means that there is not enough water in the tank. Check that the capsule is installed correctly and that there is enough water in the reservoir before preparing a new drink.
• If the power button is permanently lit orange/yellow, it means that the scale needs to be descaled.

For more information about indicators, see the instruction manual.

Can the coffee machine be used in countries with other voltages?

No, the safe use of the machine can only be guaranteed in countries with the same voltage. If the voltage in your country is higher than the one where the machine was purchased, the machine will not work or the fuses will blow when the machine is turned on. If the voltage in your country is lower, then the machine may not work.

Why does the capsule holder leak on the side?

Check that the capsule holder is properly closed.
Press the cap twice to close the capsule holder correctly. The lid will be slightly below the closure of the capsule holder. By pressing the cap twice, you will make sure that the injector is correctly inserted into the coffee cup. So coffee and milk will flow smoothly. If you press the lid only once, it may seem that the capsule holder is tightly closed, but it is not.

See picture below

Pressing the capsule holder cover once: almost flat surface.

If you press the cap of the capsule holder twice: there is a small protrusion.

If the above steps do not help, the capsule holder may be leaking due to not having the perfect combination of injector and water tube.
Machine needs repair.

Miscellaneous

How is real espresso coffee different?

True espresso is the crema created under pressure in the coffee machine during the preparation of the coffee. Pressure is measured in bars (from 1.5 to 19). The higher the pressure, the thicker and higher the foam.

How is espresso different from drip coffee?

Espresso has a more pronounced aroma than “regular” coffee.
Espresso has a rich aroma and thick foam.
To prepare this coffee, water heated to 90-92°C, is passed under a pressure of 15 bar (which is only possible in automatic coffee machines) through a precisely measured amount of coffee (7 g per cup) finely ground.

How can I dispose of this instrument at the end of its useful life?

Your appliance contains valuable materials that can be recycled. Take it to the city waste collection point.

I have just unpacked my new car and it looks like one of the parts is missing. What to do?

If you think any parts are missing, call Customer Service and we will help you find a suitable solution.

What are the terms of the warranty for my device?

For more information, see the “ Warranty ” section of this website.

I have heard that the machine is equipped with a stainless steel coated aluminum fuser. Does this mean that hot water will only come into contact with stainless steel and not aluminum? I am afraid that aluminum that gets into the water is harmful to health.

The aluminum in the thermoblock does not come into contact with water, it is only used for heat exchange. The water pipes are made of stainless steel.

Can the machine be used as a water heater?

No, the machine must not be used as a water heater. Without the capsule, the pressure will be stronger, but the heat transfer will be insufficient and the water temperature will most likely not meet your expectations.

Are there security measures to be aware of? I have small children and I am concerned about their safety.

We do not recommend that children use this machine. This is clearly indicated in the instruction manual.

What is the maximum number of drinks per day that can be prepared in the machine?

There is no limit on the number of drinks per day for the coffee machine, but you should not make too many drinks in a row, as this may lead to overheating of some elements and an error.
Up to 5-6 cups of coffee can be brewed in a row, but then wait 1-2 minutes before continuing.

Can the red NESCAFÉ Dolce Gusto® cord be replaced with a different color cord?

Every NESCAFÉ Dolce Gusto® coffee machine comes with a non-replaceable red security cord.
It ensures user safety and is an important part of the Modern Art Café brand: NESCAFÉ Dolce Gusto®.

What is the difference between manual and automatic coffee machines?

There are 2 different types of machines:
In the manual machine, you can control the amount of water to prepare your drink. The car does not stop by itself; it stops when you move the lever back to the intermediate position.
In an automatic machine, the amount of water for the drink is predetermined. This means that the machine will stop automatically.

How does the system work?

The NESCAFÉ Dolce Gusto coffee machine heats water, which then passes under high pressure – maximum 15 bar – through a capsule with high quality roasted and ground or instant product (milk, chocolate, etc.) depending on the type of capsule.
The capsules use mainly premium Arabica coffees.
Capsules are made to ensure even distribution of water and pressure in the coffee and guarantee a rich taste. The system provides the same pressure as in professional coffee machines.
The percolator has a pressure of 1 bar (Normal Atmospheric Pressure), some other machines have pressures below 2 bar and the NESCAFÉ Dolce Gusto system has a pressure of 15 bar.

Does the machine have an expiration date?

No, you can use it for as long as you like, provided that it works properly.

Is the plastic tube inside the mechanism made of polyethylene or polypropylene?

Nescafé Dolce Gusto coffee machines are designed and manufactured to guarantee the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

What grade of stainless steel is used in the manufacture of the machine, 304 or 316?

Nescafé Dolce Gusto coffee machines are designed and manufactured to guarantee the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

Manual and Frequently Asked Questions (FAQ) about LUMIO KP130510 KP130510

How best to use my instrument

What kind of water should be poured into the beverage tank?

Tap water (ordinary domestic drinking water) is excellent for this purpose, as long as it does not contain odors that can change the taste of drinks. Bottled water is also suitable.
Do not use chilled or heated water as this may affect the temperature of the drink.
Always use fresh water and replace it if the system has been idle for more than 2 days.
For cold drinks, use water at room temperature, not from the refrigerator, and place two ice cubes (20 g each) or more in a glass.
It should be noted that water hardness is the main cause of calcium deposits, so it is recommended to clean the machine regularly (every 3 months or more often depending on the degree of water hardness).

Can I leave the used capsule in the car or should it be taken out immediately?

Once the drink is ready and the power button has stopped flashing red (after about 5 seconds), remove the capsule and discard it. It is not recommended to leave the capsule in the holder.

Can milk be poured into the water tank?

No, milk cannot be poured into the water tank. The system can only be filled with water. The use of any other liquid, in particular milk, may cause a malfunction.

How can you increase the temperature of the drink?

Dolce Gusto technology ensures the optimum temperature for the perfect coffee. If you raise the temperature of the drink, the ground coffee will have a burnt taste.

For those who prefer hotter coffee, there are several options:
• Preheat your cup.
• Be sure to wait until the indicator light stops flashing while the fuser is heating up before making a drink.
• Before inserting the capsule, pour some water from the machine into the cup, pour it out, then insert the capsule and prepare the drink.
• If there is scale in the machine, remove it (if you have only recently noticed a decrease in the temperature of your drinks).

Normal drink temperature in a cup:
• Roasted and ground coffee capsules: above 70 °C
• Instant coffee capsules: above 65 °C

Can I use the Cold Water function to prepare hot drinks?

No, your drink will not be hot. Also, this feature will not work as the range of hot drinks is not designed to be dissolved in cold water and consumed cold. This may result in a “Capsule locked” error.

Can the hot water function be used to make cold drinks?

Cold drinks have been specially designed to be prepared using cold water to guarantee the best possible taste.
However, these cold drinks can be prepared using the hot water function.

How to use the car safely?

To ensure maximum safety when using the machine, please refer to the “Recommendations for Safe Use” section in the Operator’s Manual.

To ensure safety when using the machine:
• Never draw hot water into the water tank!
• Never open the locking handle while a drink is being prepared!
• At the end of cooking, the power button flashes red for about 5 seconds. Do not open the locking handle at this time!
• Never move the selector lever with the locking handle open!
• Do not touch the used capsule after making a drink! Contact with hot surfaces can cause burns!

What should be done when the machine is turned on for the first time?

If you have just bought a coffee machine and are going to use it for the first time, please read the user manual. Instruction manuals for all machines can be found on our website.

Here are some suggestions for optimal use that will help you:
1. Fill the water tank.
2. Install it in the machine and click into place.
3. Turn on the machine and wait until the indicator turns green.
4. The machine must be cleaned before the first use. To do this, select the maximum amount of water, place an empty container under the outlet of the drink, press “Cold Water” (blue button) and wait until all the water has flowed. Repeat the process in the “Hot water” position (red button). Now your machine is ready to use.
5. Fill the water tank.
6. Insert the capsule into the holder.
7. Select the desired water level (the volume of water is indicated on the capsules).
8. Select “Cold/Hot water” depending on the desired drink.
9. Wait until the indicator turns green before removing the capsule.
10. Discard the used capsule.

How long should I wait before preparing the next drink?

You just need to wait for the indicator to turn green and then prepare the next drink.

Maintenance and cleaning

What is the best way to descale or clean my coffee machine?

Follow the steps in the instruction manual as the methods depend on the model you have purchased.
We recommend using the descaling agent supplied by the manufacturer.
If you make an average of 4 cups of coffee per day and if you use hard water, we recommend that you descale your machine at least every three months.
If you live in an area with very hard water, descaling should be done more frequently.

Does the water tank need to be cleaned?

Yes, if it has scale deposits.
Wash it with water and/or a cleaning agent recommended by the device manufacturer.
This will avoid blockages in the water outlet and ensure overall hygiene.

How often should scale be removed?

This depends on the hardness of the water and how often the machine is used.
Over time, scale slows down the flow of water and can reduce the efficiency of the heating element, which in turn will reduce the temperature of the drinks.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

Some models (Jovia, Oblo, Drop, Stelia, Movenza, Eclipse, Piccolo from late 2014) have a descaling reminder.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be preparing a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.

Descaling is important in the following cases:
• If the water flows more slowly when making drinks.
• If the water seems colder than usual.
• If the power button is constantly flashing orange.

How does descaling affect the machine?

Over time, scale slows down the flow of water, can reduce the efficiency of heating water for making drinks, and clog the needle that pierces the capsule and allows water to pass through.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

Melody 3 FS, Circolo FS and Genio 1st generation models start the entire cleaning process by pressing the Hot Water button and there is no need to press the Cold Water button. Both channels will be cleared. In other automatic machines, both buttons must be pressed.

The capsule holder is much more soiled after making Chococino and Nesquik than after making coffee. Why?

Chococino and Nesquik capsules contain chocolate, milk and sugar. They leave a stickier residue than coffee. It is important to clean your machine regularly to avoid bad odors.

Can vinegar be used to remove scale?

NO. White vinegar can cause malfunction and lead to leakage.
To prolong the life of your machine, we recommend using the descaling kit sold in our online shop or other liquid products that are suitable for coffee machines.

How often should the car be cleaned?

We recommend that you clean your machine daily to ensure that it works and that your drinks are of the highest quality. Tips for daily cleaning of the machine are given in the instruction manual.

Can the parts of the mechanism be washed in the dishwasher?

Only the capsule holder can be washed in the dishwasher. The liquid tray and water tank must be washed by hand.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

It is best to descale both channels (Hot/Cold) and this is the procedure for automatic coffee machines.
However, scale build-up is almost non-existent in the cold channel, and it is very important that the majority of the decalcifier pass through the hot channel. To ensure effective descaling in the hot channel (which is the most commonly used), we recommend running all the solution through the hot channel.
To thoroughly flush the system and remove residual solution in the connector connecting the hot and cold water pipes, it is also recommended to flush the cold channel.

Technical support

Why does water or coffee appear under the appliance?

Check if the drip tray is full and drain if necessary.
Check that the drip tray is properly installed.

When using the Dolce Gusto machine, the coffee flows very slowly. What can be done?

Clean the machine head using a small needle.
Follow the cleaning instructions in the owner’s manual.

What to do if the water does not flow?

If you have not used the appliance for several months, the pump may have difficulty starting the flow of water.
If you select a small or large cup, the pump makes a lot of noise, but no water comes out.
– Remove the capsule, if present.
– Fill the tank up to the maximum level with hot water (60 °C).
– Turn on the machine and select a large cup.
– Remove and replace the reservoir every 3 seconds. Air bubbles should come out of the reservoir valve.
– Preparation is complete and water flows out of the coffee outlet nozzle.

If the machine does not prepare after these steps, take the appliance to an authorized service centre.

What to do in case of a device malfunction?

After reading the instructions for starting up the instrument in the user manual, verify that the electrical outlet is working by plugging in another device. If the device does not work, do not attempt to disassemble or repair it. Take the instrument to an authorized service center.

What should I do if the instrument’s power cable is damaged?

Do not use the device. To avoid danger, have the cable replaced at a service center.

Why is the power button flashing orange?

When the button flashes orange instead of green, it means that the scale needs to be removed. This feature is available on models from 2014.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.
Turn off the machine, hold down the power button for 5 seconds until it flashes and enters cleaning mode. For descaling, see the appropriate section in the user manual.
It should be noted that if you activate the cleaning mode, but then turn off the machine without descaling, then when you turn it on again, the indicator will turn green again and the cooking counter will be reset. After another 300 drinks, the indicator will turn orange again.

Why is there a removable needle in the machine and how can I remove it?

When using hard water (high in calcium carbonate) and not cleaning regularly enough, scale builds up in the machine and the needle cavity may become clogged as a result.
The newer models have a detachable needle so that it can be removed and cleaned, especially when the water flow slows down when making drinks. After cleaning the needle, carefully descale the machine.

Fluid does not flow, what can be done?

If the machine does not turn on, or turns on but the pump does not start (and no sound is heard when the Cold/Hot water button is pressed), the machine needs repair.

If you hear the pump running but no water is flowing, try the following steps:
1-Remove the capsule from the holder.
2-Check that there is water in the reservoir and that it is correctly installed.
3-Select the “Cold water” mode, raise and lower the water tank several times, then lock it. The flow of water should be restored. If this does not happen, then the reason is most likely a contaminated needle.
It must be cleaned using the tool supplied with the machine and the machine itself must be descaled.
If your coffee machine has a removable needle (green), it can be removed and cleaned.
If the water flow is not restored after cleaning the needle, the machine needs to be repaired.

Why do I sometimes get different levels of foam/drink volume, even if I always choose the same pressure?

The volume of the drink will depend on the size of the cup, the position of the tray and sometimes the milk or coffee powder, the composition of which may vary slightly depending on the season.

Water or other liquid is leaking from the machine while a drink is being prepared.

It is important to determine where the machine is leaking (water tank, capsule holder or bottom of the machine).

To check the water tightness of the tank, fill it with water and place it on the table for at least 30 minutes. If water does not flow from it, this means that the reason is most likely a leak in the tube, in which case we recommend contacting the customer service center.

I can’t get the capsule holder. What can be done?

Before removing the capsule holder, make sure the selection lever is in the middle position and the locking handle is up.
If the locking handle is raised but the holder cannot be removed, the needle plate may not have been installed correctly. Please contact our customer service center.
If the locking handle cannot be lifted after the beverage has been prepared, do not use force. The capsule may be under pressure. Wait 20 minutes for the pressure to release, lift the locking handle, remove the capsule holder and discard the capsule. If this does not help, please contact our customer service center.

During the preparation of a drink, coffee/milk is sprayed out of the cup.

Adjust the cup holder so that it is neither too close nor too far from the drink outlet. Try a different cup size.

The drink is poured at an angle, not straight.

This does not affect the quality of the drink in any way. Before preparing the next drink, clean and dry the capsule holder, especially the opening through which the drink is poured.

When the drink is ready and the machine is stopped, the liquid continues to drip into the cup.

This is normal: if you do not remove the capsule from the machine, the liquid from the capsule will continue to drip into the cup or drip tray. When using coffee capsules, the drink may drip longer than when using beverage capsules with cream. In order for the liquid to stop dripping, you need to remove and discard the capsule immediately after the indicator stops flashing.

After removing the capsule and the capsule holder, the rest of the water/drink drips from the top of the injector.

You may have removed the holder too soon or the volume of the drink was less than recommended, causing the water to backflow. Be sure to wait until the indicator stops flashing before opening the machine.

When I remove the holder from the coffee machine, the rest of the drink drips from there.

When removing the capsule from the machine, nothing should drip out of it. To minimize the risk of dripping on the kitchen surface, the machine (except for the Piccolo model) comes with a special capsule collection box, which should be kept near the machine.

Even after the capsule is ejected into the collector, water/drink continues to drip from it.

When a drink of the desired strength and volume has been prepared, water (and drink) residues are retained in the capsule so as not to affect the taste of the drink. This residual liquid may flow into the collection. The capsule collector supplied with the machine (except for the Piccolo model) makes it easy to separate liquid from solid waste (see instruction manual). The capsule collector should be cleaned regularly.

The drink is dispensed too quickly or too slowly.

Some products (eg coffee capsules) are designed to allow water to flow through them more slowly than other products (eg beverage capsules with cream) in order to achieve optimal beverage quality. If the drink is poured more slowly than usual, clean the needle and descale following the instructions in the user manual.

What do the different indicator colors mean?

• When you turn on the machine and the water starts to heat up, the power button flashes red for approximately 30 seconds.
• When the machine is ready for use, the power button lights up green.
• When the drink is ready, the power button flashes red for about 5 seconds. Do not remove the capsule at this time!
• Eco mode: if the machine is not used for 5 minutes, it will turn off automatically.
• If the power button flashes red/green, it means that there is not enough water in the tank. Check that the capsule is installed correctly and that there is enough water in the reservoir before preparing a new drink.
• If the power button is permanently lit orange/yellow, it means that the scale needs to be descaled.

For more information about indicators, see the instruction manual.

Can the coffee machine be used in countries with different voltages?

No, the safe use of the machine can only be guaranteed in countries with the same voltage. If the voltage in your country is higher than the one where the machine was purchased, the machine will not work or the fuses will blow when the machine is turned on. If the voltage in your country is lower, then the machine may not work.

Why does the capsule holder leak on the side?

Check that the capsule holder is properly closed.
To properly close the capsule holder, press the cap twice. The lid will be slightly below the closure of the capsule holder. By pressing the cap twice, you will make sure that the injector is correctly inserted into the coffee cup. So coffee and milk will flow smoothly. If you press the lid only once, it may seem that the capsule holder is tightly closed, but it is not.

See picture below

Pressing the capsule holder cover once: almost flat surface.

If you press the cap of the capsule holder twice: there is a small protrusion.

If the above steps do not help, the capsule holder may be leaking due to not having the perfect combination of injector and water tube.
Machine needs repair.

Miscellaneous

How is real espresso coffee different?

True espresso is the crema created under pressure in the coffee machine during the preparation of the coffee. Pressure is measured in bar (from 1.5 to 19). The higher the pressure, the thicker and higher the foam.

How is espresso different from drip coffee?

Espresso has a stronger aroma than “regular” coffee.
Espresso has a rich aroma and thick foam.
To prepare this coffee, water heated to 90-92°C is passed under a pressure of 15 bar (which is only possible in automatic coffee machines) through a precisely measured amount of coffee (7 g per cup) finely ground.

How can this appliance be disposed of at the end of its useful life?

Your appliance contains valuable materials that can be recycled. Take it to the city waste collection point.

I just unpacked my new car and it looks like one of the parts is missing. What to do?

If you think any parts are missing, call Customer Service and we will help you find a suitable solution.

What are the terms of the warranty for my device?

For more information, see the “ Warranty ” section of this website.

I have heard that the machine is equipped with an aluminum fuser with a stainless steel coating. Does this mean that hot water will only come into contact with stainless steel and not aluminum? I am afraid that aluminum that gets into the water is harmful to health.

The aluminum in the thermoblock does not come into contact with water, it is only used for heat exchange. The water pipes are made of stainless steel.

Can the machine be used as a water heater?

No, the machine must not be used as a water heater. Without the capsule, the pressure will be stronger, but the heat transfer will be insufficient and the water temperature will most likely not meet your expectations.

Are there security measures to keep in mind? I have small children and I am concerned about their safety.

We do not recommend that children use this machine. This is clearly indicated in the instruction manual.

What is the maximum number of drinks per day that can be prepared in the machine?

There is no limit on the number of drinks per day for the coffee machine, but you should not make too many drinks in a row, as this may lead to overheating of some elements and an error.
Up to 5-6 cups of coffee can be brewed in a row, but then wait 1-2 minutes before continuing.

Can the red NESCAFÉ Dolce Gusto® cord be replaced with a different colored cord?

Every NESCAFÉ Dolce Gusto® coffee machine comes with a non-replaceable red security cord.
It ensures user safety and is an important part of the Modern Art Café brand: NESCAFÉ Dolce Gusto®.

What is the difference between a manual and automatic coffee machine?

There are 2 different types of machines:
In the manual machine, you can control the amount of water to prepare your drink. The car does not stop by itself; it stops when you move the lever back to the intermediate position.
In an automatic machine, the amount of water for the drink is predetermined. This means that the machine will stop automatically.

How does the system work?

The NESCAFÉ Dolce Gusto coffee machine heats water, which then passes under high pressure – maximum 15 bar – through a capsule containing high-quality roasted and ground or instant products (milk, chocolate, etc.) depending on the type of capsule.
The capsules use predominantly premium Arabica coffees.
Capsules are made to ensure even distribution of water and pressure in the coffee and guarantee a rich taste. The system provides the same pressure as in professional coffee machines.
The pressure in the percolator is 1 bar (normal atmospheric pressure), in some other machines the pressure does not exceed 2 bar, and in the NESCAFÉ Dolce Gusto system the pressure is 15 bar.

Does the machine have an expiration date?

No, you can use it for as long as you like, provided it works properly.

What is the plastic tube inside the mechanism made of – polyethylene or polypropylene?

Nescafé Dolce Gusto coffee machines are designed and manufactured to ensure the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

What grade of stainless steel is used in the manufacture of the machine, 304 or 316?

Nescafé Dolce Gusto coffee machines are designed and manufactured to ensure the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

How best to use my device

What kind of water should be used in the beverage container?

Tap water (ordinary domestic drinking water) is excellent for this purpose, provided it does not contain odors that can change the taste of drinks. Bottled water is also suitable.
Do not use chilled or heated water as this may affect the temperature of the drink.
Always use fresh water and replace it if the system has been idle for more than 2 days.
For cold drinks, use water at room temperature, not from the refrigerator, and put two ice cubes (20 g each) or more in a glass.
It should be noted that water hardness is the main cause of calcium deposits, so it is recommended to clean the machine regularly (every 3 months or more often depending on the degree of water hardness).

Can the used capsule be left in the machine or does it need to be removed immediately?

Once the drink is ready and the power button has stopped flashing red (after about 5 seconds), remove the capsule and discard it. It is not recommended to leave the capsule in the holder.

Can milk be poured into the water tank?

No, milk cannot be poured into the water tank. The system can only be filled with water. The use of any other liquid, in particular milk, may cause a malfunction.

How can I increase the temperature of a drink?

Dolce Gusto technology ensures the optimum temperature for perfect coffee. If you raise the temperature of the drink, the ground coffee will have a burnt taste.

For those who prefer hotter coffee, there are several options:
• Preheat your cup.
• Be sure to wait until the indicator light stops flashing while the fuser is heating up before making a drink.
• Before inserting the capsule, pour some water from the machine into the cup, pour it out, then insert the capsule and prepare the drink.
• If there is scale in the machine, remove it (if you have only recently noticed a decrease in the temperature of your drinks).

Normal cup temperature:
• Roasted and ground coffee capsules: above 70 °C
• Instant coffee capsules: above 65 °C

Can I use the cold water function to prepare hot drinks?

No, your drink will not be hot. Also, this feature will not work as the range of hot drinks is not designed to be dissolved in cold water and consumed cold. This may result in a “Capsule locked” error.

Can the hot water function be used to prepare cold drinks?

Cold drinks have been specially designed to be prepared using cold water to guarantee the best possible taste.
However, these cold drinks can be prepared using the “Hot water” function.

How to use the machine safely?

To ensure maximum safety when using the machine, please refer to the “Recommendations for Safe Use” section in the Operator’s Manual.

To ensure safety when using the machine:
• Never draw hot water into the water tank!
• Never open the locking handle while a drink is being prepared!
• At the end of cooking, the power button flashes red for about 5 seconds. Do not open the locking handle at this time!
• Never move the selector lever with the locking handle open!
• Do not touch the used capsule after making a drink! Contact with hot surfaces can cause burns!

What should I do when I turn on the machine for the first time?

If you have just bought a coffee machine and are going to use it for the first time, please read the user manual. Instruction manuals for all machines can be found on our website.

Here are some suggestions for optimal use that will help you:
1. Fill the water tank.
2. Install it in the machine and click into place.
3. Turn on the machine and wait until the indicator turns green.
4. The machine must be cleaned before the first use. To do this, select the maximum amount of water, place an empty container under the outlet of the drink, press “Cold Water” (blue button) and wait until all the water has flowed. Repeat the process in the “Hot water” position (red button). Now your machine is ready to use.
5. Fill the water tank.
6. Insert the capsule into the holder.
7. Select the desired water level (the volume of water is indicated on the capsules).
8. Select “Cold/Hot water” depending on the desired drink.
9. Wait until the indicator turns green before removing the capsule.
10. Discard the used capsule.

How long do I have to wait before preparing the next drink?

Just wait until the indicator turns green and then prepare the next drink.

Instrument care and cleaning

What is the best way to descale or clean my coffee machine?

Follow the steps in the instruction manual as the methods depend on the model you have purchased.
We recommend using the descaling agent supplied by the manufacturer.
If you make an average of 4 cups of coffee per day and if you use hard water, we recommend that you descale your machine at least every three months.
If you live in an area with very hard water, descaling should be done more frequently.

Do I need to clean the water tank?

Yes, if it is covered with scale.
Wash it with water and/or a cleaning agent recommended by the device manufacturer.
This will avoid blockages in the water outlet and ensure overall hygiene.

How often should I descale?

This depends on the hardness of the water and how often the machine is used.
Over time, scale slows down the flow of water and can reduce the efficiency of the heating element, which in turn will reduce the temperature of the drinks.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

Some models (Jovia, Oblo, Drop, Stelia, Movenza, Eclipse, Piccolo from late 2014) have a descaling reminder.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.

Descaling is important in the following cases:
• If the water flows more slowly when making drinks.
• If the water seems colder than usual.
• If the power button is constantly flashing orange.

How does descaling affect the machine?

Over time, scale slows down the flow of water, can reduce the efficiency of heating water for making drinks, and clog the needle that pierces the capsule and allows water to pass through.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

Melody 3 FS, Circolo FS and Genio 1st generation models start the entire cleaning process by pressing the Hot Water button and there is no need to press the Cold Water button. Both channels will be cleared. In other automatic machines, both buttons must be pressed.

The capsule holder gets much more dirty after making Chococino and Nesquik than after making coffee. Why?

Chococino and Nesquik capsules contain chocolate, milk and sugar. They leave a stickier residue than coffee. It is important to clean your machine regularly to avoid bad odors.

Can vinegar be used to remove scale?

NO. White vinegar can cause malfunction and lead to leakage.
To prolong the life of your machine, it is recommended to use the descaling kit sold in our online shop or other liquid products that are suitable for coffee machines.

How often should the machine be cleaned?

We recommend that you clean your machine daily to ensure that it works and that your drinks are of the highest quality. Tips for daily cleaning of the machine are given in the instruction manual.

Can the machine parts be washed in a dishwasher?

Only the capsule holder can be washed in the dishwasher. The liquid tray and water tank must be washed by hand.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

It is best to descale both channels (Hot/Cold) and this is the procedure for automatic coffee machines.
However, hardly any scale builds up in the cold channel, and it is very important that the bulk of the decalcifier pass through the hot channel. To ensure effective descaling in the hot channel (which is the most commonly used), we recommend running all the solution through the hot channel.
To thoroughly flush the system and remove residual solution in the connector connecting the hot and cold water pipes, it is also recommended to flush the cold channel.

Technical support

Why does water or coffee appear under the appliance?

Check if the drip tray is full and drain if necessary.
Check that the drip tray is properly installed.

Coffee flows very slowly when using the Dolce Gusto machine. What can be done?

Clean the machine head using a small needle.
Follow the cleaning instructions in the instruction manual.

What to do if the water does not flow?

If you have not used the appliance for several months, the pump may have difficulty starting the flow of water.
If you select a small or large cup, the pump makes a lot of noise, but no water comes out.
– Remove the capsule, if present.
– Fill the tank up to the maximum level with hot water (60 °C).
– Turn on the machine and select a large cup.
– Remove and replace the reservoir every 3 seconds. Air bubbles should come out of the reservoir valve.
– Preparation is complete and water flows out of the coffee outlet nozzle.

If the machine does not prepare after these steps, take the appliance to an authorized service centre.

What should I do if the device malfunctions?

After reading the instructions for starting up the instrument in the user manual, verify that the electrical outlet is in working order by connecting another device to it. If the device does not work, do not attempt to disassemble or repair it. Take the instrument to an authorized service center.

What should I do if the instrument’s power cable is damaged?

Do not use the device. To avoid danger, have the cable replaced at a service center.

Why is the power button flashing orange?

When the button flashes orange instead of green, it means that the scale needs to be removed. This feature is available on models from 2014.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.
Turn off the machine, hold down the power button for 5 seconds until it flashes and enters cleaning mode. For descaling, see the appropriate section in the user manual.
It should be noted that if you activate the cleaning mode, but then turn off the machine without descaling, then when you turn it on again, the indicator will turn green again and the cooking counter will be reset. After another 300 drinks, the indicator will turn orange again.

Why is there a removable needle in the machine and how can I remove it?

When using hard water (high in calcium carbonate) and not cleaning regularly enough, scale builds up in the machine and the needle cavity may become clogged as a result.
The newer models have a detachable needle so that it can be removed and cleaned, especially when the water flow slows down when making drinks. After cleaning the needle, carefully descale the machine.

Fluid does not flow, what can be done?

If the machine does not turn on, or turns on but the pump does not start (and no sound is heard when the Cold/Hot Water button is pressed), then the machine needs repair.

If you hear the pump running but no water is flowing, try the following steps:
1-Remove the capsule from the holder.
2-Check that there is water in the reservoir and that it is correctly installed.
3-Select the “Cold water” mode, raise and lower the water tank several times, then lock it. The flow of water should be restored. If this does not happen, then the reason is most likely a contaminated needle.
It must be cleaned using the tool supplied with the machine, and the machine itself must be descaled.
If your coffee machine has a removable needle (green), it can be removed and cleaned.
If the water flow is not restored after cleaning the needle, the machine needs to be repaired.

Why do I sometimes get different levels of foam/drink volume even if I always choose the same pressure?

The volume of the drink will depend on the size of the cup, the position of the tray and sometimes the milk or coffee powder, the composition of which may vary slightly depending on the season.

Water or other liquid is leaking from the machine while preparing a drink.

It is important to determine where the machine is leaking (water tank, capsule holder or bottom of the machine).

To check the water tightness of the tank, fill it with water and place it on the table for at least 30 minutes. If water does not flow from it, it means that the problem is most likely in the tightness of the tube, in which case we recommend contacting the customer service center.

I can’t get the capsule holder. What can be done?

Before removing the capsule holder, make sure the selection lever is in the middle position and the locking handle is up.
If the locking handle is raised but the holder cannot be removed, the needle plate may not have been installed correctly. Please contact our customer service center.
If the locking handle cannot be lifted after the beverage has been prepared, do not use force. The capsule may be under pressure. Wait 20 minutes for the pressure to release, lift the locking handle, remove the capsule holder and discard the capsule. If this does not help, please contact our customer service center.

Coffee/milk squirts out of the cup during beverage preparation.

Adjust the cup holder so that it is neither too close nor too far from the beverage outlet. Try a different cup size.

Drink is poured at an angle instead of straight.

This does not affect the quality of the drink in any way. Before preparing the next drink, clean and dry the capsule holder, especially the opening through which the drink is poured.

When the drink is ready and the machine is stopped, the liquid continues to drip into the cup.

This is normal: if you do not remove the capsule from the machine, the liquid from the capsule will continue to drip into the cup or drip tray. When using coffee capsules, the drink may drip longer than when using beverage capsules with cream. In order for the liquid to stop dripping, you need to remove and discard the capsule immediately after the indicator stops flashing.

After removing the capsule and capsule holder, water/drink residue drips from the top of the injector.

You may have removed the holder too soon or the volume of the drink was less than recommended, causing the water to backflow. Be sure to wait until the indicator stops flashing before opening the machine.

When I take the holder out of the coffee machine, some coffee drips out.

When removing the capsule from the machine, nothing should drip from it. To minimize the risk of dripping on the kitchen surface, the machine (except for the Piccolo model) comes with a special capsule collection box, which should be kept near the machine.

Even after the capsule is ejected into the container, water/drink continues to drip from the capsule.

When a drink of the desired strength and volume has been prepared, water (and drink) residues are retained in the capsule so as not to affect the taste of the drink. This residual liquid may flow into the collection. The capsule collector supplied with the machine (except for the Piccolo model) makes it easy to separate liquid from solid waste (see instruction manual). The capsule collector should be cleaned regularly.

Drink dispensed too quickly or too slowly.

Some products (eg coffee capsules) are designed to allow water to flow through them more slowly than other products (eg soft drink capsules with cream) to achieve optimal beverage quality. If the drink is poured more slowly than usual, clean the needle and descale following the instructions in the user manual.

What do the different indicator colors mean?

• When you turn on the machine and the water starts to heat up, the power button flashes red for about 30 seconds.
• When the machine is ready for use, the power button lights up green.
• When the drink is ready, the power button flashes red for about 5 seconds. Do not remove the capsule at this time!
• Eco mode: if the machine is not used for 5 minutes, it will turn off automatically.
• If the power button flashes red/green, it means that there is not enough water in the tank. Check that the capsule is installed correctly and that there is enough water in the reservoir before preparing a new drink.
• If the power button is permanently lit orange/yellow, it means that the scale needs to be descaled.

For more information about indicators, see the instruction manual.

Can the coffee machine be used in countries with other voltages?

No, the safe use of the machine can only be guaranteed in countries with the same voltage. If the voltage in your country is higher than the one where the machine was purchased, the machine will not work or the fuses will blow when the machine is turned on. If the voltage in your country is lower, then the machine may not work.

Why does the capsule holder leak on the side?

Check that the capsule holder is properly closed.
Press the cap twice to close the capsule holder correctly. The lid will be slightly below the closure of the capsule holder. By pressing the cap twice, you will make sure that the injector is correctly inserted into the coffee cup. So coffee and milk will flow smoothly. If you press the lid only once, it may seem that the capsule holder is tightly closed, but it is not.

See picture below

Pressing the capsule holder cover once: almost flat surface.

If you press the cap of the capsule holder twice: there is a small protrusion.

If the above steps do not help, the capsule holder may be leaking due to not having the perfect combination of injector and water tube.
Machine needs repair.

Miscellaneous

How is real espresso coffee different?

True espresso is the crema created under pressure in the coffee machine during the preparation of the coffee. Pressure is measured in bars (from 1.5 to 19). The higher the pressure, the thicker and higher the foam.

How is espresso different from drip coffee?

Espresso has a more pronounced aroma than “regular” coffee.
Espresso has a rich aroma and thick foam.
To prepare this coffee, water heated to 90-92°C, is passed under a pressure of 15 bar (which is only possible in automatic coffee machines) through a precisely measured amount of coffee (7 g per cup) finely ground.

How can I dispose of this instrument at the end of its useful life?

Your appliance contains valuable materials that can be recycled. Take it to the city waste collection point.

I have just unpacked my new car and it looks like one of the parts is missing. What to do?

If you think any parts are missing, call Customer Service and we will help you find a suitable solution.

What are the terms of the warranty for my device?

For more information, see the “ Warranty ” section of this website.

I have heard that the machine is equipped with a stainless steel coated aluminum fuser. Does this mean that hot water will only come into contact with stainless steel and not aluminum? I am afraid that aluminum that gets into the water is harmful to health.

The aluminum in the thermoblock does not come into contact with water, it is only used for heat exchange. The water pipes are made of stainless steel.

Can the machine be used as a water heater?

No, the machine must not be used as a water heater. Without the capsule, the pressure will be stronger, but the heat transfer will be insufficient and the water temperature will most likely not meet your expectations.

Are there security measures to be aware of? I have small children and I am concerned about their safety.

We do not recommend that children use this machine. This is clearly indicated in the instruction manual.

What is the maximum number of drinks per day that can be prepared in the machine?

There is no limit on the number of drinks per day for the coffee machine, but you should not make too many drinks in a row, as this may lead to overheating of some elements and an error.
Up to 5-6 cups of coffee can be brewed in a row, but then wait 1-2 minutes before continuing.

Can the red NESCAFÉ Dolce Gusto® cord be replaced with a different color cord?

Every NESCAFÉ Dolce Gusto® coffee machine comes with a non-replaceable red security cord.
It ensures user safety and is an important part of the Modern Art Café brand: NESCAFÉ Dolce Gusto®.

What is the difference between manual and automatic coffee machines?

There are 2 different types of machines:
In the manual machine, you can control the amount of water to prepare your drink. The car does not stop by itself; it stops when you move the lever back to the intermediate position.
In an automatic machine, the amount of water for the drink is predetermined. This means that the machine will stop automatically.

How does the system work?

The NESCAFÉ Dolce Gusto coffee machine heats water, which then passes under high pressure – maximum 15 bar – through a capsule with high quality roasted and ground or instant product (milk, chocolate, etc.) depending on the type of capsule.
The capsules use mainly premium Arabica coffees.
Capsules are made to ensure even distribution of water and pressure in the coffee and guarantee a rich taste. The system provides the same pressure as in professional coffee machines.
The percolator has a pressure of 1 bar (Normal Atmospheric Pressure), some other machines have pressures below 2 bar and the NESCAFÉ Dolce Gusto system has a pressure of 15 bar.

Does the machine have an expiration date?

No, you can use it for as long as you like, provided that it works properly.

Is the plastic tube inside the mechanism made of polyethylene or polypropylene?

Nescafé Dolce Gusto coffee machines are designed and manufactured to guarantee the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

What grade of stainless steel is used in the manufacture of the machine, 304 or 316?

Nescafé Dolce Gusto coffee machines are designed and manufactured to guarantee the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

KRUPS LUMIO KP130510 KP130510

How best to use my appliance

What kind of water should be poured into the beverage tank?

Tap water (ordinary domestic drinking water) is excellent for this purpose, as long as it does not contain odors that can change the taste of drinks. Bottled water is also suitable.
Do not use chilled or heated water as this may affect the temperature of the drink.
Always use fresh water and replace it if the system has been idle for more than 2 days.
For cold drinks, use water at room temperature, not from the refrigerator, and place two ice cubes (20 g each) or more in a glass.
It should be noted that water hardness is the main cause of calcium deposits, so it is recommended to clean the machine regularly (every 3 months or more often depending on the degree of water hardness).

Can I leave the used capsule in the car or should it be taken out immediately?

Once the drink is ready and the power button has stopped flashing red (after about 5 seconds), remove the capsule and discard it. It is not recommended to leave the capsule in the holder.

Can milk be poured into the water tank?

No, milk cannot be poured into the water tank. The system can only be filled with water. The use of any other liquid, in particular milk, may cause a malfunction.

How can you increase the temperature of the drink?

Dolce Gusto technology ensures the optimum temperature for the perfect coffee. If you raise the temperature of the drink, the ground coffee will have a burnt taste.

For those who prefer hotter coffee, there are several options:
• Preheat your cup.
• Be sure to wait until the indicator light stops flashing while the fuser is heating up before making a drink.
• Before inserting the capsule, pour some water from the machine into the cup, pour it out, then insert the capsule and prepare the drink.
• If there is scale in the machine, remove it (if you have only recently noticed a decrease in the temperature of your drinks).

Normal drink temperature in a cup:
• Roasted and ground coffee capsules: above 70 °C
• Instant coffee capsules: above 65 °C

Can I use the Cold Water function to prepare hot drinks?

No, your drink will not be hot. Also, this feature will not work as the range of hot drinks is not designed to be dissolved in cold water and consumed cold. This may result in a “Capsule locked” error.

Can the hot water function be used to make cold drinks?

Cold drinks have been specially designed to be prepared using cold water to guarantee the best possible taste.
However, these cold drinks can be prepared using the hot water function.

How to use the car safely?

To ensure maximum safety when using the machine, please refer to the “Recommendations for Safe Use” section in the Operator’s Manual.

To ensure safety when using the machine:
• Never draw hot water into the water tank!
• Never open the locking handle while a drink is being prepared!
• At the end of cooking, the power button flashes red for about 5 seconds. Do not open the locking handle at this time!
• Never move the selector lever with the locking handle open!
• Do not touch the used capsule after making a drink! Contact with hot surfaces can cause burns!

What should be done when the machine is turned on for the first time?

If you have just bought a coffee machine and are going to use it for the first time, please read the user manual. Instruction manuals for all machines can be found on our website.

Here are some suggestions for optimal use that will help you:
1. Fill the water tank.
2. Install it in the machine and click into place.
3. Turn on the machine and wait until the indicator turns green.
4. The machine must be cleaned before the first use. To do this, select the maximum amount of water, place an empty container under the outlet of the drink, press “Cold Water” (blue button) and wait until all the water has flowed. Repeat the process in the “Hot water” position (red button). Now your machine is ready to use.
5. Fill the water tank.
6. Insert the capsule into the holder.
7. Select the desired water level (the volume of water is indicated on the capsules).
8. Select “Cold/Hot water” depending on the desired drink.
9. Wait until the indicator turns green before removing the capsule.
10. Discard the used capsule.

How long should I wait before preparing the next drink?

You just need to wait for the indicator to turn green and then prepare the next drink.

Maintenance and cleaning

What is the best way to descale or clean my coffee machine?

Follow the steps in the instruction manual as the methods depend on the model you have purchased.
We recommend using the descaling agent supplied by the manufacturer.
If you make an average of 4 cups of coffee per day and if you use hard water, we recommend that you descale your machine at least every three months.
If you live in an area with very hard water, descaling should be done more frequently.

Does the water tank need to be cleaned?

Yes, if it has scale deposits.
Wash it with water and/or a cleaning agent recommended by the device manufacturer.
This will avoid blockages in the water outlet and ensure overall hygiene.

How often should scale be removed?

This depends on the hardness of the water and how often the machine is used.
Over time, scale slows down the flow of water and can reduce the efficiency of the heating element, which in turn will reduce the temperature of the drinks.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

Some models (Jovia, Oblo, Drop, Stelia, Movenza, Eclipse, Piccolo from late 2014) have a descaling reminder.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be preparing a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.

Descaling is important in the following cases:
• If the water flows more slowly when making drinks.
• If the water seems colder than usual.
• If the power button is constantly flashing orange.

How does descaling affect the machine?

Over time, scale slows down the flow of water, can reduce the efficiency of heating water for making drinks, and clog the needle that pierces the capsule and allows water to pass through.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

Melody 3 FS, Circolo FS and Genio 1st generation models start the entire cleaning process by pressing the Hot Water button and there is no need to press the Cold Water button. Both channels will be cleared. In other automatic machines, both buttons must be pressed.

The capsule holder is much more soiled after making Chococino and Nesquik than after making coffee. Why?

Chococino and Nesquik capsules contain chocolate, milk and sugar. They leave a stickier residue than coffee. It is important to clean your machine regularly to avoid bad odors.

Can vinegar be used to remove scale?

NO. White vinegar can cause malfunction and lead to leakage.
To prolong the life of your machine, we recommend using the descaling kit sold in our online shop or other liquid products that are suitable for coffee machines.

How often should the car be cleaned?

We recommend that you clean your machine daily to ensure that it works and that your drinks are of the highest quality. Tips for daily cleaning of the machine are given in the instruction manual.

Can the parts of the mechanism be washed in the dishwasher?

Only the capsule holder can be washed in the dishwasher. The liquid tray and water tank must be washed by hand.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

It is best to descale both channels (Hot/Cold) and this is the procedure for automatic coffee machines.
However, scale build-up is almost non-existent in the cold channel, and it is very important that the majority of the decalcifier pass through the hot channel. To ensure effective descaling in the hot channel (which is the most commonly used), we recommend running all the solution through the hot channel.
To thoroughly flush the system and remove residual solution in the connector connecting the hot and cold water pipes, it is also recommended to flush the cold channel.

Technical support

Why does water or coffee appear under the appliance?

Check if the drip tray is full and drain if necessary.
Check that the drip tray is properly installed.

When using the Dolce Gusto machine, the coffee flows very slowly. What can be done?

Clean the machine head using a small needle.
Follow the cleaning instructions in the owner’s manual.

What to do if the water does not flow?

If you have not used the appliance for several months, the pump may have difficulty starting the flow of water.
If you select a small or large cup, the pump makes a lot of noise, but no water comes out.
– Remove the capsule, if present.
– Fill the tank up to the maximum level with hot water (60 °C).
– Turn on the machine and select a large cup.
– Remove and replace the reservoir every 3 seconds. Air bubbles should come out of the reservoir valve.
– Preparation is complete and water flows out of the coffee outlet nozzle.

If the machine does not prepare after these steps, take the appliance to an authorized service centre.

What to do in case of a device malfunction?

After reading the instructions for starting up the instrument in the user manual, verify that the electrical outlet is working by plugging in another device. If the device does not work, do not attempt to disassemble or repair it. Take the instrument to an authorized service center.

What should I do if the instrument’s power cable is damaged?

Do not use the device. To avoid danger, have the cable replaced at a service center.

Why is the power button flashing orange?

When the button flashes orange instead of green, it means that the scale needs to be removed. This feature is available on models from 2014.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.
Turn off the machine, hold down the power button for 5 seconds until it flashes and enters cleaning mode. For descaling, see the appropriate section in the user manual.
It should be noted that if you activate the cleaning mode, but then turn off the machine without descaling, then when you turn it on again, the indicator will turn green again and the cooking counter will be reset. After another 300 drinks, the indicator will turn orange again.

Why is there a removable needle in the machine and how can I remove it?

When using hard water (high in calcium carbonate) and not cleaning regularly enough, scale builds up in the machine and the needle cavity may become clogged as a result.
The newer models have a detachable needle so that it can be removed and cleaned, especially when the water flow slows down when making drinks. After cleaning the needle, carefully descale the machine.

Fluid does not flow, what can be done?

If the machine does not turn on, or turns on but the pump does not start (and no sound is heard when the Cold/Hot water button is pressed), the machine needs repair.

If you hear the pump running but no water is flowing, try the following steps:
1-Remove the capsule from the holder.
2-Check that there is water in the reservoir and that it is correctly installed.
3-Select the “Cold water” mode, raise and lower the water tank several times, then lock it. The flow of water should be restored. If this does not happen, then the reason is most likely a contaminated needle.
It must be cleaned using the tool supplied with the machine and the machine itself must be descaled.
If your coffee machine has a removable needle (green), it can be removed and cleaned.
If the water flow is not restored after cleaning the needle, the machine needs to be repaired.

Why do I sometimes get different levels of foam/drink volume, even if I always choose the same pressure?

The volume of the drink will depend on the size of the cup, the position of the tray and sometimes the milk or coffee powder, the composition of which may vary slightly depending on the season.

Water or other liquid is leaking from the machine while a drink is being prepared.

It is important to determine where the machine is leaking (water tank, capsule holder or bottom of the machine).

To check the water tightness of the tank, fill it with water and place it on the table for at least 30 minutes. If water does not flow from it, this means that the reason is most likely a leak in the tube, in which case we recommend contacting the customer service center.

I can’t get the capsule holder. What can be done?

Before removing the capsule holder, make sure the selection lever is in the middle position and the locking handle is up.
If the locking handle is raised but the holder cannot be removed, the needle plate may not have been installed correctly. Please contact our customer service center.
If the locking handle cannot be lifted after the beverage has been prepared, do not use force. The capsule may be under pressure. Wait 20 minutes for the pressure to release, lift the locking handle, remove the capsule holder and discard the capsule. If this does not help, please contact our customer service center.

During the preparation of a drink, coffee/milk is sprayed out of the cup.

Adjust the cup holder so that it is neither too close nor too far from the drink outlet. Try a different cup size.

The drink is poured at an angle, not straight.

This does not affect the quality of the drink in any way. Before preparing the next drink, clean and dry the capsule holder, especially the opening through which the drink is poured.

When the drink is ready and the machine is stopped, the liquid continues to drip into the cup.

This is normal: if you do not remove the capsule from the machine, the liquid from the capsule will continue to drip into the cup or drip tray. When using coffee capsules, the drink may drip longer than when using beverage capsules with cream. In order for the liquid to stop dripping, you need to remove and discard the capsule immediately after the indicator stops flashing.

After removing the capsule and the capsule holder, the rest of the water/drink drips from the top of the injector.

You may have removed the holder too soon or the volume of the drink was less than recommended, causing the water to backflow. Be sure to wait until the indicator stops flashing before opening the machine.

When I remove the holder from the coffee machine, the rest of the drink drips from there.

When removing the capsule from the machine, nothing should drip out of it. To minimize the risk of dripping on the kitchen surface, the machine (except for the Piccolo model) comes with a special capsule collection box, which should be kept near the machine.

Even after the capsule is ejected into the collector, water/drink continues to drip from it.

When a drink of the desired strength and volume has been prepared, water (and drink) residues are retained in the capsule so as not to affect the taste of the drink. This residual liquid may flow into the collection. The capsule collector supplied with the machine (except for the Piccolo model) makes it easy to separate liquid from solid waste (see instruction manual). The capsule collector should be cleaned regularly.

The drink is dispensed too quickly or too slowly.

Some products (eg coffee capsules) are designed to allow water to flow through them more slowly than other products (eg beverage capsules with cream) in order to achieve optimal beverage quality. If the drink is poured more slowly than usual, clean the needle and descale following the instructions in the user manual.

What do the different indicator colors mean?

• When you turn on the machine and the water starts to heat up, the power button flashes red for approximately 30 seconds.
• When the machine is ready for use, the power button lights up green.
• When the drink is ready, the power button flashes red for about 5 seconds. Do not remove the capsule at this time!
• Eco mode: if the machine is not used for 5 minutes, it will turn off automatically.
• If the power button flashes red/green, it means that there is not enough water in the tank. Check that the capsule is installed correctly and that there is enough water in the reservoir before preparing a new drink.
• If the power button is permanently lit orange/yellow, it means that the scale needs to be descaled.

For more information about indicators, see the instruction manual.

Can the coffee machine be used in countries with different voltages?

No, the safe use of the machine can only be guaranteed in countries with the same voltage. If the voltage in your country is higher than the one where the machine was purchased, the machine will not work or the fuses will blow when the machine is turned on. If the voltage in your country is lower, then the machine may not work.

Why does the capsule holder leak on the side?

Check that the capsule holder is properly closed.
To properly close the capsule holder, press the cap twice. The lid will be slightly below the closure of the capsule holder. By pressing the cap twice, you will make sure that the injector is correctly inserted into the coffee cup. So coffee and milk will flow smoothly. If you press the lid only once, it may seem that the capsule holder is tightly closed, but it is not.

See picture below

Pressing the capsule holder cover once: almost flat surface.

If you press the cap of the capsule holder twice: there is a small protrusion.

If the above steps do not help, the capsule holder may be leaking due to not having the perfect combination of injector and water tube.
Machine needs repair.

Miscellaneous

How is real espresso coffee different?

True espresso is the crema created under pressure in the coffee machine during the preparation of the coffee. Pressure is measured in bar (from 1.5 to 19). The higher the pressure, the thicker and higher the foam.

How is espresso different from drip coffee?

Espresso has a stronger aroma than “regular” coffee.
Espresso has a rich aroma and thick foam.
To prepare this coffee, water heated to 90-92°C is passed under a pressure of 15 bar (which is only possible in automatic coffee machines) through a precisely measured amount of coffee (7 g per cup) finely ground.

How can this appliance be disposed of at the end of its useful life?

Your appliance contains valuable materials that can be recycled. Take it to the city waste collection point.

I just unpacked my new car and it looks like one of the parts is missing. What to do?

If you think any parts are missing, call Customer Service and we will help you find a suitable solution.

What are the terms of the warranty for my device?

For more information, see the “ Warranty ” section of this website.

I have heard that the machine is equipped with an aluminum fuser with a stainless steel coating. Does this mean that hot water will only come into contact with stainless steel and not aluminum? I am afraid that aluminum that gets into the water is harmful to health.

The aluminum in the thermoblock does not come into contact with water, it is only used for heat exchange. The water pipes are made of stainless steel.

Can the machine be used as a water heater?

No, the machine must not be used as a water heater. Without the capsule, the pressure will be stronger, but the heat transfer will be insufficient and the water temperature will most likely not meet your expectations.

Are there security measures to keep in mind? I have small children and I am concerned about their safety.

We do not recommend that children use this machine. This is clearly indicated in the instruction manual.

What is the maximum number of drinks per day that can be prepared in the machine?

There is no limit on the number of drinks per day for the coffee machine, but you should not make too many drinks in a row, as this may lead to overheating of some elements and an error.
Up to 5-6 cups of coffee can be brewed in a row, but then wait 1-2 minutes before continuing.

Can the red NESCAFÉ Dolce Gusto® cord be replaced with a different colored cord?

Every NESCAFÉ Dolce Gusto® coffee machine comes with a non-replaceable red security cord.
It ensures user safety and is an important part of the Modern Art Café brand: NESCAFÉ Dolce Gusto®.

What is the difference between a manual and automatic coffee machine?

There are 2 different types of machines:
In the manual machine, you can control the amount of water to prepare your drink. The car does not stop by itself; it stops when you move the lever back to the intermediate position.
In an automatic machine, the amount of water for the drink is predetermined. This means that the machine will stop automatically.

How does the system work?

The NESCAFÉ Dolce Gusto coffee machine heats water, which then passes under high pressure – maximum 15 bar – through a capsule containing high-quality roasted and ground or instant products (milk, chocolate, etc. ) depending on the type of capsule.
The capsules use predominantly premium Arabica coffees.
Capsules are made to ensure even distribution of water and pressure in the coffee and guarantee a rich taste. The system provides the same pressure as in professional coffee machines.
The pressure in the percolator is 1 bar (normal atmospheric pressure), in some other machines the pressure does not exceed 2 bar, and in the NESCAFÉ Dolce Gusto system the pressure is 15 bar.

Does the machine have an expiration date?

No, you can use it for as long as you like, provided it works properly.

What is the plastic tube inside the mechanism made of – polyethylene or polypropylene?

Nescafé Dolce Gusto coffee machines are designed and manufactured to ensure the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

What grade of stainless steel is used in the manufacture of the machine, 304 or 316?

Nescafé Dolce Gusto coffee machines are designed and manufactured to ensure the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

How best to use my device

What kind of water should be used in the beverage container?

Tap water (ordinary domestic drinking water) is excellent for this purpose, provided it does not contain odors that can change the taste of drinks. Bottled water is also suitable.
Do not use chilled or heated water as this may affect the temperature of the drink.
Always use fresh water and replace it if the system has been idle for more than 2 days.
For cold drinks, use water at room temperature, not from the refrigerator, and put two ice cubes (20 g each) or more in a glass.
It should be noted that water hardness is the main cause of calcium deposits, so it is recommended to clean the machine regularly (every 3 months or more often depending on the degree of water hardness).

Can the used capsule be left in the machine or does it need to be removed immediately?

Once the drink is ready and the power button has stopped flashing red (after about 5 seconds), remove the capsule and discard it. It is not recommended to leave the capsule in the holder.

Can milk be poured into the water tank?

No, milk cannot be poured into the water tank. The system can only be filled with water. The use of any other liquid, in particular milk, may cause a malfunction.

How can I increase the temperature of a drink?

Dolce Gusto technology ensures the optimum temperature for perfect coffee. If you raise the temperature of the drink, the ground coffee will have a burnt taste.

For those who prefer hotter coffee, there are several options:
• Preheat your cup.
• Be sure to wait until the indicator light stops flashing while the fuser is heating up before making a drink.
• Before inserting the capsule, pour some water from the machine into the cup, pour it out, then insert the capsule and prepare the drink.
• If there is scale in the machine, remove it (if you have only recently noticed a decrease in the temperature of your drinks).

Normal cup temperature:
• Roasted and ground coffee capsules: above 70 °C
• Instant coffee capsules: above 65 °C

Can I use the cold water function to prepare hot drinks?

No, your drink will not be hot. Also, this feature will not work as the range of hot drinks is not designed to be dissolved in cold water and consumed cold. This may result in a “Capsule locked” error.

Can the hot water function be used to prepare cold drinks?

Cold drinks have been specially designed to be prepared using cold water to guarantee the best possible taste.
However, these cold drinks can be prepared using the “Hot water” function.

How to use the machine safely?

To ensure maximum safety when using the machine, please refer to the “Recommendations for Safe Use” section in the Operator’s Manual.

To ensure safety when using the machine:
• Never draw hot water into the water tank!
• Never open the locking handle while a drink is being prepared!
• At the end of cooking, the power button flashes red for about 5 seconds. Do not open the locking handle at this time!
• Never move the selector lever with the locking handle open!
• Do not touch the used capsule after making a drink! Contact with hot surfaces can cause burns!

What should I do when I turn on the machine for the first time?

If you have just bought a coffee machine and are going to use it for the first time, please read the user manual. Instruction manuals for all machines can be found on our website.

Here are some suggestions for optimal use that will help you:
1. Fill the water tank.
2. Install it in the machine and click into place.
3. Turn on the machine and wait until the indicator turns green.
4. The machine must be cleaned before the first use. To do this, select the maximum amount of water, place an empty container under the outlet of the drink, press “Cold Water” (blue button) and wait until all the water has flowed. Repeat the process in the “Hot water” position (red button). Now your machine is ready to use.
5. Fill the water tank.
6. Insert the capsule into the holder.
7. Select the desired water level (the volume of water is indicated on the capsules).
8. Select “Cold/Hot water” depending on the desired drink.
9. Wait until the indicator turns green before removing the capsule.
10. Discard the used capsule.

How long do I have to wait before preparing the next drink?

Just wait until the indicator turns green and then prepare the next drink.

Instrument care and cleaning

What is the best way to descale or clean my coffee machine?

Follow the steps in the instruction manual as the methods depend on the model you have purchased.
We recommend using the descaling agent supplied by the manufacturer.
If you make an average of 4 cups of coffee per day and if you use hard water, we recommend that you descale your machine at least every three months.
If you live in an area with very hard water, descaling should be done more frequently.

Do I need to clean the water tank?

Yes, if it is covered with scale.
Wash it with water and/or a cleaning agent recommended by the device manufacturer.
This will avoid blockages in the water outlet and ensure overall hygiene.

How often should I descale?

This depends on the hardness of the water and how often the machine is used.
Over time, scale slows down the flow of water and can reduce the efficiency of the heating element, which in turn will reduce the temperature of the drinks.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

Some models (Jovia, Oblo, Drop, Stelia, Movenza, Eclipse, Piccolo from late 2014) have a descaling reminder.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.

Descaling is important in the following cases:
• If the water flows more slowly when making drinks.
• If the water seems colder than usual.
• If the power button is constantly flashing orange.

How does descaling affect the machine?

Over time, scale slows down the flow of water, can reduce the efficiency of heating water for making drinks, and clog the needle that pierces the capsule and allows water to pass through.

If your water is of medium hardness, it is recommended to descale every 3-4 months: this will ensure a fast water flow and optimal temperature of your drinks.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

Melody 3 FS, Circolo FS and Genio 1st generation models start the entire cleaning process by pressing the Hot Water button and there is no need to press the Cold Water button. Both channels will be cleared. In other automatic machines, both buttons must be pressed.

The capsule holder gets much more dirty after making Chococino and Nesquik than after making coffee. Why?

Chococino and Nesquik capsules contain chocolate, milk and sugar. They leave a stickier residue than coffee. It is important to clean your machine regularly to avoid bad odors.

Can vinegar be used to remove scale?

NO. White vinegar can cause malfunction and lead to leakage.
To prolong the life of your machine, it is recommended to use the descaling kit sold in our online shop or other liquid products that are suitable for coffee machines.

How often should the machine be cleaned?

We recommend that you clean your machine daily to ensure that it works and that your drinks are of the highest quality. Tips for daily cleaning of the machine are given in the instruction manual.

Can the machine parts be washed in a dishwasher?

Only the capsule holder can be washed in the dishwasher. The liquid tray and water tank must be washed by hand.

The manual for my automatic coffee machine says that only the “Hot water” button should be used to descale. Then rinse using both buttons: “Hot water” and “Cold water”. Shouldn’t the cold water pipe be descaled?

It is best to descale both channels (Hot/Cold) and this is the procedure for automatic coffee machines.
However, hardly any scale builds up in the cold channel, and it is very important that the bulk of the decalcifier pass through the hot channel. To ensure effective descaling in the hot channel (which is the most commonly used), we recommend running all the solution through the hot channel.
To thoroughly flush the system and remove residual solution in the connector connecting the hot and cold water pipes, it is also recommended to flush the cold channel.

Technical support

Why does water or coffee appear under the appliance?

Check if the drip tray is full and drain if necessary.
Check that the drip tray is properly installed.

Coffee flows very slowly when using the Dolce Gusto machine. What can be done?

Clean the machine head using a small needle.
Follow the cleaning instructions in the instruction manual.

What to do if the water does not flow?

If you have not used the appliance for several months, the pump may have difficulty starting the flow of water.
If you select a small or large cup, the pump makes a lot of noise, but no water comes out.
– Remove the capsule, if present.
– Fill the tank up to the maximum level with hot water (60 °C).
– Turn on the machine and select a large cup.
– Remove and replace the reservoir every 3 seconds. Air bubbles should come out of the reservoir valve.
– Preparation is complete and water flows out of the coffee outlet nozzle.

If the machine does not prepare after these steps, take the appliance to an authorized service centre.

What should I do if the device malfunctions?

After reading the instructions for starting up the instrument in the user manual, verify that the electrical outlet is in working order by connecting another device to it. If the device does not work, do not attempt to disassemble or repair it. Take the instrument to an authorized service center.

What should I do if the instrument’s power cable is damaged?

Do not use the device. To avoid danger, have the cable replaced at a service center.

Why is the power button flashing orange?

When the button flashes orange instead of green, it means that the scale needs to be removed. This feature is available on models from 2014.
Each time you press the “Hot water” or “Cold water” button, the machine considers it to be a drink. The descaling warning is activated based on the number of preparations and appears after every 300 drinks. You will see an orange light on the power button. The machine will continue to run, but we recommend descaling.
Turn off the machine, hold down the power button for 5 seconds until it flashes and enters cleaning mode. For descaling, see the appropriate section in the user manual.
It should be noted that if you activate the cleaning mode, but then turn off the machine without descaling, then when you turn it on again, the indicator will turn green again and the cooking counter will be reset. After another 300 drinks, the indicator will turn orange again.

Why is there a removable needle in the machine and how can I remove it?

When using hard water (high in calcium carbonate) and not cleaning regularly enough, scale builds up in the machine and the needle cavity may become clogged as a result.
The newer models have a detachable needle so that it can be removed and cleaned, especially when the water flow slows down when making drinks. After cleaning the needle, carefully descale the machine.

Fluid does not flow, what can be done?

If the machine does not turn on, or turns on but the pump does not start (and no sound is heard when the Cold/Hot Water button is pressed), then the machine needs repair.

If you hear the pump running but no water is flowing, try the following steps:
1-Remove the capsule from the holder.
2-Check that there is water in the reservoir and that it is correctly installed.
3-Select the “Cold water” mode, raise and lower the water tank several times, then lock it. The flow of water should be restored. If this does not happen, then the reason is most likely a contaminated needle.
It must be cleaned using the tool supplied with the machine, and the machine itself must be descaled.
If your coffee machine has a removable needle (green), it can be removed and cleaned.
If the water flow is not restored after cleaning the needle, the machine needs to be repaired.

Why do I sometimes get different levels of foam/drink volume even if I always choose the same pressure?

The volume of the drink will depend on the size of the cup, the position of the tray and sometimes the milk or coffee powder, the composition of which may vary slightly depending on the season.

Water or other liquid is leaking from the machine while preparing a drink.

It is important to determine where the machine is leaking (water tank, capsule holder or bottom of the machine).

To check the water tightness of the tank, fill it with water and place it on the table for at least 30 minutes. If water does not flow from it, it means that the problem is most likely in the tightness of the tube, in which case we recommend contacting the customer service center.

I can’t get the capsule holder. What can be done?

Before removing the capsule holder, make sure the selection lever is in the middle position and the locking handle is up.
If the locking handle is raised but the holder cannot be removed, the needle plate may not have been installed correctly. Please contact our customer service center.
If the locking handle cannot be lifted after the beverage has been prepared, do not use force. The capsule may be under pressure. Wait 20 minutes for the pressure to release, lift the locking handle, remove the capsule holder and discard the capsule. If this does not help, please contact our customer service center.

Coffee/milk squirts out of the cup during beverage preparation.

Adjust the cup holder so that it is neither too close nor too far from the beverage outlet. Try a different cup size.

Drink is poured at an angle instead of straight.

This does not affect the quality of the drink in any way. Before preparing the next drink, clean and dry the capsule holder, especially the opening through which the drink is poured.

When the drink is ready and the machine is stopped, the liquid continues to drip into the cup.

This is normal: if you do not remove the capsule from the machine, the liquid from the capsule will continue to drip into the cup or drip tray. When using coffee capsules, the drink may drip longer than when using beverage capsules with cream. In order for the liquid to stop dripping, you need to remove and discard the capsule immediately after the indicator stops flashing.

After removing the capsule and capsule holder, water/drink residue drips from the top of the injector.

You may have removed the holder too soon or the volume of the drink was less than recommended, causing the water to backflow. Be sure to wait until the indicator stops flashing before opening the machine.

When I take the holder out of the coffee machine, some coffee drips out.

When removing the capsule from the machine, nothing should drip from it. To minimize the risk of dripping on the kitchen surface, the machine (except for the Piccolo model) comes with a special capsule collection box, which should be kept near the machine.

Even after the capsule is ejected into the container, water/drink continues to drip from the capsule.

When a drink of the desired strength and volume has been prepared, water (and drink) residues are retained in the capsule so as not to affect the taste of the drink. This residual liquid may flow into the collection. The capsule collector supplied with the machine (except for the Piccolo model) makes it easy to separate liquid from solid waste (see instruction manual). The capsule collector should be cleaned regularly.

Drink dispensed too quickly or too slowly.

Some products (eg coffee capsules) are designed to allow water to flow through them more slowly than other products (eg soft drink capsules with cream) to achieve optimal beverage quality. If the drink is poured more slowly than usual, clean the needle and descale following the instructions in the user manual.

What do the different indicator colors mean?

• When you turn on the machine and the water starts to heat up, the power button flashes red for about 30 seconds.
• When the machine is ready for use, the power button lights up green.
• When the drink is ready, the power button flashes red for about 5 seconds. Do not remove the capsule at this time!
• Eco mode: if the machine is not used for 5 minutes, it will turn off automatically.
• If the power button flashes red/green, it means that there is not enough water in the tank. Check that the capsule is installed correctly and that there is enough water in the reservoir before preparing a new drink.
• If the power button is permanently lit orange/yellow, it means that the scale needs to be descaled.

For more information about indicators, see the instruction manual.

Can the coffee machine be used in countries with other voltages?

No, the safe use of the machine can only be guaranteed in countries with the same voltage. If the voltage in your country is higher than the one where the machine was purchased, the machine will not work or the fuses will blow when the machine is turned on. If the voltage in your country is lower, then the machine may not work.

Why does the capsule holder leak on the side?

Check that the capsule holder is properly closed.
Press the cap twice to close the capsule holder correctly. The lid will be slightly below the closure of the capsule holder. By pressing the cap twice, you will make sure that the injector is correctly inserted into the coffee cup. So coffee and milk will flow smoothly. If you press the lid only once, it may seem that the capsule holder is tightly closed, but it is not.

See picture below

Pressing the capsule holder cover once: almost flat surface.

If you press the cap of the capsule holder twice: there is a small protrusion.

If the above steps do not help, the capsule holder may be leaking due to not having the perfect combination of injector and water tube.
Machine needs repair.

Miscellaneous

How is real espresso coffee different?

True espresso is the crema created under pressure in the coffee machine during the preparation of the coffee. Pressure is measured in bars (from 1.5 to 19). The higher the pressure, the thicker and higher the foam.

How is espresso different from drip coffee?

Espresso has a more pronounced aroma than “regular” coffee.
Espresso has a rich aroma and thick foam.
To prepare this coffee, water heated to 90-92°C, is passed under a pressure of 15 bar (which is only possible in automatic coffee machines) through a precisely measured amount of coffee (7 g per cup) finely ground.

How can I dispose of this instrument at the end of its useful life?

Your appliance contains valuable materials that can be recycled. Take it to the city waste collection point.

I have just unpacked my new car and it looks like one of the parts is missing. What to do?

If you think any parts are missing, call Customer Service and we will help you find a suitable solution.

What are the terms of the warranty for my device?

For more information, see the “ Warranty ” section of this website.

I have heard that the machine is equipped with a stainless steel coated aluminum fuser. Does this mean that hot water will only come into contact with stainless steel and not aluminum? I am afraid that aluminum that gets into the water is harmful to health.

The aluminum in the thermoblock does not come into contact with water, it is only used for heat exchange. The water pipes are made of stainless steel.

Can the machine be used as a water heater?

No, the machine must not be used as a water heater. Without the capsule, the pressure will be stronger, but the heat transfer will be insufficient and the water temperature will most likely not meet your expectations.

Are there security measures to be aware of? I have small children and I am concerned about their safety.

We do not recommend that children use this machine. This is clearly indicated in the instruction manual.

What is the maximum number of drinks per day that can be prepared in the machine?

There is no limit on the number of drinks per day for the coffee machine, but you should not make too many drinks in a row, as this may lead to overheating of some elements and an error.
Up to 5-6 cups of coffee can be brewed in a row, but then wait 1-2 minutes before continuing.

Can the red NESCAFÉ Dolce Gusto® cord be replaced with a different color cord?

Every NESCAFÉ Dolce Gusto® coffee machine comes with a non-replaceable red security cord.
It ensures user safety and is an important part of the Modern Art Café brand: NESCAFÉ Dolce Gusto®.

What is the difference between manual and automatic coffee machines?

There are 2 different types of machines:
In the manual machine, you can control the amount of water to prepare your drink. The car does not stop by itself; it stops when you move the lever back to the intermediate position.
In an automatic machine, the amount of water for the drink is predetermined. This means that the machine will stop automatically.

How does the system work?

The NESCAFÉ Dolce Gusto coffee machine heats water, which then passes under high pressure – maximum 15 bar – through a capsule with high quality roasted and ground or instant product (milk, chocolate, etc.) depending on the type of capsule.
The capsules use mainly premium Arabica coffees.
Capsules are made to ensure even distribution of water and pressure in the coffee and guarantee a rich taste. The system provides the same pressure as in professional coffee machines.
The percolator has a pressure of 1 bar (Normal Atmospheric Pressure), some other machines have pressures below 2 bar and the NESCAFÉ Dolce Gusto system has a pressure of 15 bar.

Does the machine have an expiration date?

No, you can use it for as long as you like, provided that it works properly.

Is the plastic tube inside the mechanism made of polyethylene or polypropylene?

Nescafé Dolce Gusto coffee machines are designed and manufactured to guarantee the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

What grade of stainless steel is used in the manufacture of the machine, 304 or 316?

Nescafé Dolce Gusto coffee machines are designed and manufactured to guarantee the safety of our customers and ensure that our drinks taste great. Component materials are carefully selected based on their safety, strength, purity and economy. Before being put on the market, all of our machines are subject to mandatory testing to ensure that they comply with all safety regulations regarding food contact materials in all markets. This is why we can assure our customers that any Nescafé Dolce Gusto drink made with a Nescafé Dolce Gusto machine is compliant, safe to drink, and based on the wishes expressed in the consumer research process.

90,000 Krups Dolce Gusto coffee makers in Perm: 84 Tovara: Free delivery, discount-27% [Go]

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Krups Dolce Gusto coffee makers

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