Party Wall Agreement: Do You Need One?
When do you need a party wall notice or party wall agreement (technically called a party wall award)? Our guide gives you all the answers you need to obtain the correct permissions to carry out your building works. And, if you need one, how to find a party wall surveyor.
When do I need a party wall agreement?
A party wall agreement is needed if you plan on carrying out any building work near or on a party wall.
A party wall is the shared wall, usually between a terrace or semi-detached house, and divides the homes of two separate owners.
It also includes garden walls built over a boundary and excavations close to a neighbour’s property (excavations within three to six meters of your neighbour’s property, depending on the depth of the new foundations).
In the home, Party Wall Agreements are most commonly needed for building works that involve loft conversions, the insertion of damp proof courses and the digging of new foundations (as would be required in building an extension).
Minor works on the party wall such as plastering, electrical work or drilling of internal walls to fit kitchen units or shelving, for example, do not require a party wall agreement.
Obtaining permission for party wall building works
Before party wall building works can start, the homeowner (Building Owner) needs a written Party Wall Agreement from all affected neighbours (Adjoining Owners).
Or, a surveyor has to be appointed to prepare a Party Wall Award (the agreed document outlining how the works should progress). Instantly find qualified local Party Wall Surveyors to obtain quotes with our free Party Wall Surveyor service.
To start this process, the homeowner has to serve a Party Wall Notice on their neighbours, in writing, about the planned party wall works.
Find a Party Wall Surveyor
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Serving a party wall notice
Serving a party wall notice can be done for free, using appropriate standard forms or by a party wall surveyor for a flat fee. A letter of acknowledgement for the neighbour to complete and return is usually included.
A homeowner has to give two months written notice on building works which affect a party wall or boundary, or one month’s notice for excavations.
Planning permission is not needed to serve a Party Wall notice, and once notice has been served, the homeowner has up to a year to start work.
Once a party wall notice is served, a neighbour has fourteen days to respond, after which, there are three possible outcomes:
i) The neighbour gives assent in writing providing the homeowner will put right any problems.
- In such straightforward cases, there is no need to appoint a party wall surveyor or have a Party Wall Award.
- The homeowner should take dated pictures of the party wall and ideally have agreed written notes of any cracks, with copies for both.
- Or a surveyor could be appointed to assess and prepare a schedule of condition to minimise the risk of disputes later. This should be done shortly before the work starts.
ii) If the neighbour dissents (or if they do not NOT reply within 14 days, in which case, they are assumed to have dissented), a Party Wall Award is required.
- In this case, both homeowner and neighbour can appoint ONE Agreed Surveyor, usually within ten days, who can act impartially for both.
- The agreed party wall surveyor should be independent and NOT the same surveyor the homeowner might be using for their own works. Otherwise their neighbour is unlikely to view the surveyor as neutral.
- The Agreed Surveyor produces an “Award” which details the works proposed and a schedule of condition, including pictures, of the neighbour’s home.
- Surveyors’ rates vary between £150.00 and £200.00 per hour and a party wall award costs approximately £1000.00.
- Some architects are also able to act as surveyors.
iii) Each owner appoints their own surveyor. However, this is expensive for the homeowner who is responsible for the costs of their neighbour’s surveyor as well as their own.
It is important that you set out all the options for your neighbour in the notice.
Instantly find qualified Party Wall Surveyors in your local area who can help you with your Party Wall Award
Maintaining good relationships with your neighbours
Before posting a Party Wall notice through your neighbour’s letterbox, which can appear intimidating, have a friendly chat first.
- A shared cup of tea fosters good will and allays fears. Show sketches and explain the planned works and that a formal notice will be sent later.
- It is reasonable for your neighbour to ask for the contact details of your surveyor and/or building company for further information and reassurance.
If your neighbour refuses your party wall agreement, it does not mean an end to your building works.
i) not providing adequate notice
ii) not informing all the affected neighbours. This includes the freeholder and anyone with a leasehold longer than a year. If you live in a terraced house, neighbours on both sides may be affected depending on the works. A homeowner living next to flats, may need to serve notice on a number of different people. Check property ownership via the Land Registry.
iii) not describing the proposed work precisely enough or not including sufficient information. Notices about excavations, for example, need to include full structural details
iv) not using the standard, or wrong form of notice. The form of notice for excavating foundations is different from a party wall.
One building project may need more than one type of notice served on each affected neighbour.
- Two months and one day later: building works can begin, assuming the party wall award has been agreed
- One year and one day later: building works must have started
Find a party wall surveyor
Use our free tool to find qualified local Party Wall Surveyors and get quotes
How much does a party wall surveyor cost?
The cost of a party wall surveyor depends on where you are in the country and how much work they need to do.
The average project typically costs around £1,000 for a Party Wall Agreement. But this can rise depending on the complexity of the project and the number of surveyors involved. For more, see our guide party wall surveyor cost or use our free tool to find qualified local party wall surveyors and get in touch directly to compare price and service.
Party wall letter templates
- Download free letter templates for Party Wall Notice and Acknowledgement
- For more example letters, take a look at Planning Portal’s booklet
Planning your home improvement project
For more advice on planning your home improvement project, see our step-by-step guide to home improvements
Frequently Asked Questions
Do I need to serve a party wall notice?
Minor works such as plastering, electrical work or attaching kitchen units or shelving to a party wall don’t usually require a party wall agreement. But you’ll require one if you are building along a property boundary, excavating within given distances of the party structure and/or altering a party structure. So, for example, you are likely to need one if you are inserting a damp proof course, removing projections from a party wall (such as a chimney breast) or repairing the party wall. If you’re not sure if your project requires one, find and speak to local qualified Party Wall Surveyor here
Can I start work before a Party Wall Award is finalised?
No. You must not start any works covered by the Party Wall Act while you are in dispute with your neighbour. If you do you are breaking the law and could be prosecuted. Find out more in our party wall agreement guide and, if you need further advice, contact a party wall surveyor.
How do I find out who owns the adjoining property of a party wall?
You should be able to find out who owns a property by searching the Land Registry
Party Wall Agreements: What Are They?
When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works.
(Image credit: Simon Maxwell)
A Party Wall Agreement is a must-have for anyone starting a project that affects an adjoining property.
In recent years the planning rules for extensions have been significantly relaxed but even homes that are extended under Permitted Development rights will still potentially need a Party Wall Agreement.
A downside to this relaxed regime is that neighbours may no longer receive notification in advance from planners alerting them to proposed extensions next door. This is where the Party Wall Act comes into play.
Find out below if your project will need a Party Wall Agreements and, if so, how to go about notifying neighbours and maintaining a good relationship.
What are Party Wall Agreements?
“Party Wall Agreements ensure that your neighbour doesn’t suffer loss or damage to their property due to your project, and lets them limit disturbance by influencing working hours and access” explains director of content Michael Holmes.
One reason why the Party Wall Act is such a serious issue is because poorly executed structural alterations are a common cause of cracking and movement, and have even, on occasion, been implicated in the collapse of adjoining buildings.
The Act and the agreement are in place to protect neighbouring properties and any disputes that may occur when work is carried out.
When Do I Need a Party Wall Agreement?
The first step you must take before carrying out any physical construction onsite is to serve the adjoining owner(s) with a formal written notice, known as a Party Wall Agreement.
This normally needs to be actioned a couple of months before work begins (in some cases one month is sufficient, but the more notice you can provide the better).
Although this initial notice can be submitted on your behalf by appointing a solicitor or surveyor, it’s often better to retain control at this preliminary stage.
The best approach is to first talk to your neighbours about your proposed extension to put their minds at rest before you or your surveyor issues the required notice.
The boundary lines marked on these illustrations show how the adjoining party wall separates a semi-detached house (left) and a terraced house (right) (Image credit: Future)
If your neighbours are tenants or leaseholders you will also need to notify the freeholder or landlord.
Another good reason for making the initial approach yourself is that lawyers specialising in this area will generally advise adjoining owners not to give consent to a party wall notice, so that even where the neighbour is perfectly happy with your proposals they may be persuaded to act in a way that seems uncooperative.
This is because if the consenting neighbour subsequently needed to engage a surveyor to protect their position they’d have to pay the surveyor’s fee (if they don’t consent, the person extending has to pay).
Is it a Legal Requirement to Have a Party Wall Agreement?
“If your proposed project includes works to a shared party wall or structure, you are required by law to serve notice on all affected neighbours at least two months before work starts,” says Michael Holmes.
Below are some of the projects you will most likely need a Party Wall Agreement before starting work:
1. Building foundations: if excavation is within a distance of 3m from the adjoining property, or where your new trench is deeper than their existing foundations.
2. Loft conversions: if you need to rest a new structural beam within the party wall when converting your loft.
3. Building an extension or a new wall: if you build right up to or astride the garden boundary wall or alter a party wall when building an extension.
4. Adding a basement: if you’re digging deep foundations, are underpinning the party wall or need to cut into the party wall to insert beams.
5. Removing a chimney stack: if your chimney stack is shared with a neighbour as masonry you cut away will form part of the party wall.
Can You Do a Party Wall Agreement Yourself?
If your project is covered by the Act, a Party Wall Notice can be served to neighbours yourself, or using a Party Wall Surveyor (more on which below).
Perhaps surprisingly, it doesn’t have to be an official legal document, although it must include certain key information along with drawings and details of the work.
The precise forms you need to issue will depend on the type of work you want to carry out. You can download appropriate Party Wall Notice forms online.
You give the Notice with a letter setting out your intentions, sent to all the owners of every neighbouring property affected.
A sample letter is included within this Party Wall Act booklet.
Remember to include all the key information, including:
- the date the Notice is served
- the date work will start
- all parties’ names and addresses
- a description of the proposed work
If you don’t do this, your Notice will be invalid.
This terrace house came with confused deeds and a gentleman’s agreement concerning the boundary line. A party wall surveyor was appointed to address the issues and an Awards was agreed. (Image credit: Simon Maxwell)
Can a Party Wall Agreement be Verbal?
A verbal Party Wall Agreement will not be recognised as the official Party Wall Act has not been served. Consent or disapproval will need to be confirmed in writing ,although if your neighbours don’t reply within the given timeframe, you are free to continue construction work.
How Much Does a Party Wall Agreement Cost?
For a straightforward job outside London with an adjoining owner dissenting to the works, fees are likely to be in the region of £1,000-2,000 plus VAT.
Fees will depend on the nature and complexity of the work being undertaken as well as the number of adjoining owners. And it is not always the case that the person instigating the work will pay all parties’ fees.
To get an accurate quote, consult a RICS accredited surveyor. It’s also worth consulting them if you have had a Party Wall Notice served on you.
Is a Party Wall Notice Mandatory?
If things turn sour with your neighbour and they suspect that the work being carried out will adversely affect their home, they can seek a court injunction to stop you from continuing.
If you haven’t obeyed the Act and you cause major damage to your neighbour’s property, the judge can award compensation for any loss or damage resulting from the works, including legal costs.
An approved Notice is the only way to prevent this.
How Long Does a Party Wall Agreement Take?
If you are excavating near a neighbouring building then you need to give at least one month’s notice.
Once the neighbours have been served with the notice they then have 14 days to respond on the acknowledgement form included with the original notice.
Once complete, present this, together with a copy of the Act and explanatory booklet, to your neighbour two months before starting.
Your neighbour will have 14 days to provide written approval or rejection. Let them know a template is available for both options in the explanatory booklet.
Then the following happens:
- If they approve, your Notice will be valid for a year to complete work
- If they reject or do not respond within 14 days, then you’re deemed to be in dispute
When extending this period house with a porch and sunroom (red tiled section to the right) the garden wall had to be built out, requiring a party wall agreement. (Image credit: Darren Chung)
What Happens if the Neighbours Object?
Should they disagree, or simply not bother to reply, the law deems this as non-consent and that a ‘dispute’ has arisen.
The Act then provides a process for the dispute to be resolved. It’s important to note that the adjoining owners cannot legally prevent the proposed building work from taking place because, for example, they don’t like the idea of an extension next door, since this is a planning issue.
The only situations where they can actually prevent the construction work from proceeding is where an extension needs ‘special foundations’ such as piles.
In this example the neighbours could refuse outright, potentially scuppering the project.
They are also allowed to refuse construction of what would become a new party wall if it’s actually located on their garden boundary.
How Do I Get a Party Wall Award?
If approval is impossible, then you will have to assign an ‘agreed surveyor’ or two surveyors to prepare a Party Wall Award.
This ‘Award’ covers:
- the work that can be carried out
- how the works will proceed
- measures for preventing damage
- the payment of surveyors’ fees
- the current condition of both properties
- most importantly, costs payable to the adjoining owner if damage occurs
When a neighbour’s consent can’t be obtained the next step is normally to find a party wall surveyor.
You’re allowed to appoint a single ‘agreed surveyor’ to act jointly for both property owners because legally a party wall surveyor has to act as an impartial independent expert rather than as the agent for the client who appointed them
The main concern is whether the people offering these services are sufficiently qualified and experienced. Some may not be ‘proper’ RICS Chartered Surveyors (anyone can call themselves a ‘surveyor’).
Furthermore, party wall work is a complex specialist field and only a minority of chartered surveyors carry out this work.
So search specifically for party wall surveyors, for example on Right Survey.
It’s worth noting that experienced practitioners specialising in this area are often members of the quaintly named ‘Pyramus and Thisbe Club’.
What Does a Party Wall Surveyor Do?
In short, party wall surveyors help mitigate risk to all parties, and ensure that projects can progress without delay.
If you correctly serve notice on your neighbours and damage occurs, any disputes over that damage will be dealt with by surveyors rather than at common law.
This self-build directly touched the adjoining neighbours so the homeowners kept the informed at all times to ensure they were comfortable with their plans. (Image credit: Fulham Performance)
What if There is Still a Dispute?
If you’re on good terms with your neighbours there’s every chance they will accept what you’re proposing.
It goes without saying that the resulting expense, disruption, and possible contractual issues caused by having to stop work can be debilitating, hence the importance of complying with the legislation from the outset.
If your neighbour doesn’t receive the required advance legal notification and then one fine day encounters builders excavating alongside their boundary they can apply for an injunction to stop work.
This can be done very quickly by lodging a claim in the County Court.
The injunction will then be served on the owner of the property being extended, ordering work on site to stop, with a date in court fixed so both sides can put their case.
Normally the errant building owner will acknowledge in court that they’ve failed to comply with the Party Wall Act, and must give a written undertaking that they will henceforth comply, with the retrospective appointment of party wall surveyor(s) to issue an Award.
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Claire is Editor in Chief of Homebuilding & Renovating website and magazine. She became Editor of Homebuilding & Renovating in 2016 and has been a member of the team for 15 years. An experienced homes journalist, her work has also appeared in titles such as Real Homes and Period Living.
She has a particular interest in green homes and sustainability, and interior design is a passion too; she has undertaken qualifications in this area.
After finishing a major renovation of a period cottage, she is now onto her next project: overhauling a 1930s property in the Shropshire countryside.
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for individuals who are not individual entrepreneurs (for consumers)
- Terms and definitions
- General provisions
- Registration in the online store
- Processing and timing of the order
- Payment for goods
- Return of goods
- Warranties and liability
- Withdrawal of offer
- Confidentiality and protection of personal information
Public offer (offer) of the MoscowClimate. ru online store for the sale of goods
1. TERMS AND DEFINITIONS
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Registered Buyer is a Buyer who has provided the Seller with individual information about himself (Last Name, First Name, Middle Name, E-mail address (E-mail), Phone), which can be used to place an Order multiple times. This information is provided when placing an Order.
Seller – an organization, regardless of its organizational and legal form, as well as an individual entrepreneur selling goods remotely.
Requisites LLC “ANTARES”
Legal address : 109028, Moscow, Bolshoi Trekhsvyatitelsky per., 2/1, building 1, room. 23, 34.
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TIN 7718922075 KPP 7701 , PSRN 1137746135780
account 40702810500340001194 in OTP Bank (OJSC) Moscow,
c/s 30101810000000000311 , BIC 044525311
E-mail of the order department: info@moscowclimate. ru
Online Store – A site on which any Buyer can get acquainted with the presented Goods, their description and prices for the Goods, select a specific Good, method of payment and delivery of the Goods, send an Order.
Website is a collection of information resources posted on the Internet at /. The site is owned and operated by Antares LLC.
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Order is a completed Buyer’s request for the purchase and delivery to the address specified in the request of the Goods selected in the online store, sent via the Internet.
Carrier – an organization that delivers goods from the Seller to the Buyer.
Article – product designation assigned by the Manufacturer.
Shipment term – time from receipt of payment to shipment of goods to the carrier. The shipment time is indicated in the Invoice or the Agreement or in the order form (when the Buyer places an order through the website)
Delivery time is the time from shipment to the arrival of the goods at the destination.
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3. REGISTRATION IN THE INTERNET STORE
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3.2. The buyer who has registered in the online store receives individual identification by providing a login and password. Individual identification of the Buyer allows to avoid unauthorized actions of third parties on behalf of the Buyer and provides access to additional services. The transfer by the Buyer of the login and password to third parties is prohibited, the Buyer is solely responsible for all possible negative consequences in case of transfer of the login and password to third parties.
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4.1. The Buyer’s order was placed via the Internet.
4.1.1. When placing an Order, the Buyer confirms that he is familiar with the rules for the sale of Goods through the Online Store and provides the Seller with the information necessary for placing the Order.
4.1.2. When placing an Order via the Internet, the Buyer finds the required product in the “Product Catalog” section and clicks on the button with the image of a basket to add the product to the order. Having finished the selection of goods, the Buyer presses the “Place an order” button and proceeds to the order completion form. The Buyer fills out the form and sends the order to the Seller by clicking the “Submit Order” button.
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4.4. The invoice must be paid within 3 (three) banking days. If the Invoice is not paid by the due date, the order will be cancelled. If after the expiration of the established payment period you decide to pay the invoice, it is mandatory to reissue it. prices on the site may change, the reserve for the goods is removed and, as a result, the required quantity of goods may not be available. Or contact the manager of the online store by phone: 8 (495) 545 – 45 – 23
4. 5. If the Buyer has any questions regarding the properties and characteristics of the Goods, before placing the Order, the Buyer must contact the Seller by phone: 8 (495) 545 – 45 – 23.
5. PAYMENT FOR GOODS
5.1. Prices are indicated in Russian rubles, including all taxes, for one unit of goods. Small wholesale and wholesale price is discussed individually with the manager and is fixed in the cooperation agreement. General provisions are posted on the website in the Dealers section.
5.2. You can order only the Goods that are indicated in the “In stock” column.
5.3. Payment for the Goods by the Buyer is made in rubles:
- Bank transfer to the details specified in the Invoice.
- By bank card with the personal presence of the cardholder at the Seller’s office.
5. 4. The payer must be the Buyer himself – the consignee. Payment from third parties (not from the Buyer) is not allowed.
5.5. When paying by bank transfer and bank card, the order picking starts after the funds are credited to the account. In case of cash payment, the selection of the order is carried out by the delivery date set by the Buyer.
5.6. The contract of sale is considered concluded from the moment the Buyer pays for the ordered Goods.
5.7. The invoice must be paid within 3 (three) banking days. If the Invoice is not paid by the due date, the order will be cancelled.
6.1. The Seller will make every effort to comply with the date and time of delivery specified in the relevant Order, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
6. 2. The risk of accidental loss or accidental damage to the Goods passes to the Buyer at the moment the Goods are transferred to him and the Buyer signs the documents confirming the delivery of the Order.
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6.4. Delivery methods are described in the Delivery section.
6.5. In order to avoid cases of fraud, when handing over a prepaid Order, the buyer must present an identity document.
6.6. The ordered product is accompanied by a consignment note, receipt, warranty card, instructions for use.
7. RETURN OF GOODS
7.1. The exchange and return of the Goods is carried out in accordance with the current legislation of the Russian Federation (law on the protection of consumer rights, art. 26.1, paragraph 4).
7.2. The possibility of exchange or return of goods is agreed by phone 8 (495) 545 – 45 – 23
or email [email protected].
7.1. Return Goods of good quality:
7.1.1. According to the Decree of the Government of the Russian Federation of October 20, 1998, goods of good quality included in the List of non-food goods of good quality that are not subject to return and exchange are not subject to exchange.
(Clause 11. Technically sophisticated household goods for which warranty periods are established (household metal-cutting and woodworking machines; electrical household machines and devices; household radio-electronic equipment; household computing and duplicating equipment; photographic and film equipment; telephone sets and facsimile equipment; electric musical instruments ; electronic toys) (as amended by Decree of the Government of the Russian Federation of 20. 10.98N 1222).
All Products presented on the site www.moscowclimate.ru belong to the category defined by
Clause 11 of Decree of the Government of the Russian Federation of October 20, 1998 N 1222 and are subject to exchange only in the event of a manufacturing defect after examination and conclusion of the service center of the manufacturer of the Goods.
7.1.2. When the Buyer refuses the Goods. The Seller returns to him the cost of the returned Goods, with the exception of the Seller’s expenses related to the delivery of the Goods returned by the Buyer, within 10 days from the date of receipt by the Seller of the Buyer’s written application.
7.1.3. If at the time of the Buyer’s application, a similar product is not available from the Seller, the Buyer has the right to demand a refund of the amount paid for the specified Goods. The Seller is obliged to return the amount of money paid for the returned goods within 10 (ten) days from the date of return of the Goods.
7.2. Return of the Goods of inadequate quality:
7.2.1. A product of inadequate quality is a product that is defective and cannot ensure the fulfillment of its functional qualities. The received Goods must correspond to the description on the Site. The difference between design elements or design from those stated in the description on the Site is not a sign of poor quality or non-functionality of the Goods.
7.2.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order must be checked by the Recipient at the time of delivery of the Goods.
7.2.3. Upon delivery of the Goods, the Buyer puts his signature on the delivery receipt in the column: “The order was accepted, the completeness is complete, I have no complaints about the quantity and appearance of the goods.” After receiving the Order, claims for external defects of the goods, their quantity, completeness and presentation are not accepted.
7.2.4. If the Buyer was given the Goods of inadequate quality and it was not agreed in advance by the Seller, the Buyer has the right to use the provisions of Art. 18 “Consumer rights in case of defects in the product” of the Law on the Protection of Consumer Rights.
7.2.5. Claims for the return of the amount of money paid for the goods are subject to satisfaction within 10 (ten) days from the date of presentation of the relevant requirement (Article 22 of the Law of the Russian Federation “On Protection of Consumer Rights”).
7.3. Refunds are made by returning the cost of the paid Goods to the current account or in cash. A convenient option is selected when filling out an application for the return of the Goods.
8. WARRANTY AND LIABILITY
8.1. The Seller is not liable for damage caused to the Buyer due to improper use of the Goods purchased in the online store.
8.2. The Seller is not responsible for the Buyer’s losses resulting from:
- incorrect completion of the order form, including incorrect indication of personal data,
- illegal actions of third parties.
8.3. The Buyer bears full responsibility for the accuracy of the information provided by him when registering in the online store.
8.5. The Parties are released from liability for full or partial failure to fulfill their obligations if such failure was the result of force majeure circumstances that arose after the entry into force of the Rules, as a result of extraordinary events that the Parties could not foresee and prevent by reasonable measures.
8.6. In other cases not provided for in clause 8.5. of the Rules, failure to perform or improper performance of their obligations, the Parties shall be liable in accordance with the current legislation of the Russian Federation.
9. WITHDRAWAL OF OFFER
9.1 Revocation of an offer (Agreement) can be carried out by the Seller at any time, but this is not a basis for waiving the Seller’s obligations under already concluded agreements. The Seller undertakes to place a notice of the withdrawal of the offer in his online store, indicating the exact time (4th time zone (Moscow)) of the withdrawal of the offer, at least 12 hours before the event of the withdrawal (suspension) of the Offer.
1.4. The site does not contain material inappropriate for children and adolescents under 14 years of age. However, they may not transmit any personal data over the Internet without the consent of a parent or guardian. The MoscowClimate.ru online store guarantees that it does not knowingly collect or store any personal data related to minors.
1.5. The site www.moscowclimate.ru may contain links that allow you to go to other sites. The online store is not responsible for the information published on these sites, and provides links to them only for the convenience of customers. The site www.moscowclimate.ru does not deliberately publish links to Internet resources that could damage the client’s computer or infect it with viruses.
2. Data received by the online store
2.1. If the user is not registered on the site, viewing the content on the resource is anonymous. The servers of the site www.moscowclimate.ru may collect information about the type of browser, computer and operating system, as well as the IP address for statistical purposes.
2.2. What data of registered users is collected and stored?
2.2.1. Personal information, as well as any other information that customers knowingly and voluntarily transfer in the process of registering and using the site:
- last name, first name, patronymic;
- mobile phone;
- password – an analogue of a handwritten signature;
- for legal entities additionally: organization name,
- taxpayer identification number (TIN), registration reason code (KPP).
If the order was sent erroneously due to the provision of false data, the MoscowClimate.ru online store disclaims any responsibility for the delivery of such an order.
An analogue of the client’s handwritten signature is the password for accessing his account. All actions performed in the system using an analogue of the user’s handwritten signature are recognized as performed personally by the user. The client is fully responsible for the safety and non-disclosure of the data of the analogue of a handwritten signature.
For what purpose it is collected: for registering a user on the site, accepting, processing and delivering an order; providing customer feedback, providing customer support; notifications about changes to our services; providing, with the consent of the client, offers and information about promotions, new arrivals, advertising mailings.
The User can change, update or delete his personal data in the Personal Account. The online store has the right to delete any information containing personal data of site users.
2.2.2. Data from cookies. These are small text files in which, after visiting our site, information about the client’s actions on the resource is stored. These files do not affect the computer’s operating system.
For what purpose they are collected: thanks to cookies, the user does not need to enter a name and password each time to enter the Personal Account. All settings are saved, such as region, and individual preferences. The online store uses this information to maintain statistics about users and their requests. These studies help the online store to analyze, evaluate, improve its work, improve the quality of products and services, and improve the mechanisms of communication with customers.
The client can delete cookies after visiting the site www.moscowclimate.ru. However, in this case, the MoscowClimate.ru online store is not responsible for the inadequate quality of the resource.
2.2.3. Information from the browser – data that the browser automatically sends to the server, for example: IP address, recent browsing history, name of the operating system, name and version of the program through which the client accesses the Internet, date and time the user visited the site. You can prevent your browser from transmitting such information by changing your settings.
For what purpose it is collected: the online store keeps statistics of visits for the functioning of its servers and accounting for its own traffic. In this case, the collected statistical information is not associated with specific users and is processed only in the form of generalized statistics. The client’s IP address and system access time, according to the user ID, are stored in a database in order to prevent fraud.
2.2.4. Information from third parties is private data that partners, suppliers or other third parties provide to the online store, for example, information about the successful completion of a payment. For what purpose it is collected: to fulfill the obligations of the online store for the registration and delivery of goods to the client, processing and receiving payments or notifying the client about the status of his order.
2.3. On the site www.moscowclimate. ru, the user can leave reviews for products. In this case, he is obliged to remember that the personal information that he reports in these sections of the site is visible to other users. Therefore, the online store recommends being careful in communication.
3. Protection of personal information of users
3.1. The online store “MoscowClimate.ru” never and under no circumstances discloses to third parties personal (personal) information about its customers, except as prescribed by Federal Law No. 152-FZ of July 27, 2006 “On Personal Data”, or when the client voluntarily agrees to the transfer of information.
3.2. The online store has the right to use other companies and individuals to perform certain types of work, for example: delivering packages, mail and e-mail messages, removing duplicate information from customer lists, analyzing data, providing marketing services, processing credit card payments. These legal entities/individuals have access to users’ personal information only when it is necessary to perform their functions. This information cannot be used by them for other purposes.
3.3. The online store implements measures to protect the personal (personal) data of customers in the following areas:
- prevention of leakage of information containing personal (personal) data through technical communication channels and other means;
- prevention of unauthorized access to information containing personal (personal) data, special influences on such information (information carriers) in order to obtain, destroy, distort and block access to it;
- malware protection;
- intrusion detection and computer attacks.
4. Information storage time
The online store stores personal information of customers for exactly as long as it remains necessary to achieve the purposes for which it was originally obtained, or other lawful purposes, except in cases where a longer period of information storage is required in accordance with the law or permitted by them .
5. Bank card security
When paying for orders in the MoscowClimate.ru online store using credit cards, all transactions with them are carried out on the side of banks in special secure modes. No confidential information about bank cards, except for the notification of the payment made, is transferred to the online store and cannot be transferred.
6. Cooperation with government agencies
There are limited conditions under which the MoscowClimate.ru online store can provide private information from its databases to third parties:
- in order to satisfy claims, requests or court orders;
- in order to cooperate with law enforcement, investigative or other government agencies. At the same time, the online store reserves the right to report any illegal activity to the state authorities without notifying the user about it;
- to prevent or investigate alleged wrongdoing, such as fraud or identity theft;
- in order to protect the legal rights, property rights or safety of the site, employees of the online store, agents, other users and the public at large.
7. Changes and additions
11.1. The relations between the Buyer and the Seller are subject to the provisions of the current legislation of the Russian Federation.
11.2. The Buyer guarantees that all the terms of these Rules are clear to him, and he accepts them unconditionally and in full.
11.3. In case of positive feedback and claims from the Buyer, he must contact the Seller’s Customer Service Department at the email address: info@moscowclimate. ru
All disputes that arise, the parties will try to resolve through negotiations, if an agreement is not reached, the dispute will be referred to the court in accordance with the current legislation of the Russian Federation.
11.4. The invalidity of any provision of these Rules does not entail the invalidity of the remaining provisions.
If the Buyer does not agree with at least one of the provisions of these Rules, he does not have the right to use the online store.
InterDecor Personal Data Protection Agreement
This page contains information about what information we (the site administration) or third parties may receive when you use our site.
Data collected when visiting the site
When visiting the site, personal data is transferred by the user voluntarily, it may include any information related directly or indirectly to the subject of personal data (user), including: name, surname, patronymic, phone numbers, e-mail addresses, addresses for delivery of goods or provision of services, details of the company represented by the user, position in the company represented by the user, accounts in social networks; form fields can request other data.
This data is collected and processed for the purpose of concluding a contract at the initiative of the subject of personal data (user) and / or executing an agreement to which the subject of personal data (user) is or is a party or beneficiary, in order to provide him with services or sell goods, communicate with user or other user activity on the site, as well as to send users information that they have agreed to receive.
We do not check the accuracy of the data provided, however, we do not guarantee the quality execution of orders or feedback from us in case of incorrect data.
The data is collected by the forms available on the site for filling out (for example, registration, ordering, subscription, leaving feedback, feedback, and others).
Forms installed on the site can transfer data both directly to the site and to third-party sites (third-party service scripts).
Also, data can be collected through the technology of cookies (cookies) both directly by the site and by scripts of third-party services. This data is collected automatically, the sending of this data can be prevented by disabling cookies (cookies) in the browser in which the site is opened.
Not personal data
In addition to personal data, when visiting the site, non-personal data is collected, their collection occurs automatically by the web server on which the site is located, by means of CMS (content management systems), scripts of third-party organizations installed on the site. The data collected automatically includes: IP address and the country of its registration, the name of the domain from which you came to us, the transitions of visitors from one page of the site to another, information that your browser provides voluntarily when visiting the site, cookies (cookies), visits and other data collected by third-party analytics counters installed on the site are recorded.
This data is not personalized and is aimed at improving customer service, improving the usability of the site, analyzing traffic.
Provision of data to third parties
We do not disclose users’ personal information to companies, organizations and individuals not affiliated with us. The exceptions are the cases listed below.
Public user data
The user’s personal data may be published in the public domain in accordance with the functionality of the site, for example, when leaving reviews, the name specified by the user may be published, such activity on the site is voluntary, and the user, by his actions, consents to such publication.
As required by law
Information received from the subject of personal data (user) can be disclosed only in cases expressly provided for by applicable law.
To provide services, fulfill obligations
The user agrees that personal information may be transferred to third parties in order to provide services ordered on the site, fulfill other obligations to the user. Such persons, for example, include a courier service, postal services, freight transportation services and others.
Third party services installed on the site
How we protect your information
We take appropriate security measures to collect, store and process the collected data to protect it from unauthorized access, modification, disclosure or destruction, restrict our employees, contractors and agents access to personal data, constantly improve the methods of collecting, storing and processing data, including physical security measures to prevent unauthorized access to our systems.
Your agreement to these terms